Best Hubspot Alternatives for Customer Support
30 AI tools that can replace Hubspot for handling customer support, ranked by how closely they match. The percentage is a match score, not a popularity score.
Replacing: Hubspot — HubSpot is a customer platform that places marketing, sales, service, content and data on Input: text, data · Output: text, data
1
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals4/10
- Feature description similarity8/20
Shared goals 2 of the 5 we tag Hubspot for
Customer SupportSales
Also tagged for
Chatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
2
Astra by Wati lets teams build, customize and deploy AI agents for customer support, lead qualification and user engagement.
Input: text, audio, documents · Output: apps
Free planFrom $79/mo
79%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity7/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
3
Train chatbots on your content
Input: text, documents, web pages · Output: text, apps
Free planFrom $40/moAPI
78%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals4/10
- Feature description similarity5/20
Shared goals 2 of the 5 we tag Hubspot for
Customer SupportSales
Also tagged for
Chatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
4
Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon
Input: text, documents, web pages · Output: text, apps
Free planAPITeams
79%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity8/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
5
78%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity6/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call CentersAI AgentsChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
6
Build AI agents that actually talk to customers without writing code
Input: text, documents · Output: apps
Free planFrom $150/moAPITeams
79%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity7/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call CentersLead GenerationAI AgentsChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
7
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
AI AgentsChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
8
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
Input: text · Output: text
Free planFrom $25/moMobile appTeams
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
9
You can build AI assistants that handle customer conversations across WhatsApp, Instagram, web chat, email, and SMS from one system
Input: text, audio, documents, web pages · Output: text, apps
Free planFrom $29/moAPITeams
78%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity6/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
10
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Lead GenerationChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
11
Repetitive questions drowning your support team
Input: text, documents, web pages · Output: apps
Free planFrom $124/mo
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Lead GenerationChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
12
Triviat is a customer-conversation service that deploys AI agents across text and voice.
Input: text, audio · Output: text, audio
Free planFrom $85/mo
80%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals4/10
- Feature description similarity6/20
Shared goals 2 of the 5 we tag Hubspot for
Customer SupportSales
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
13
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
Input: text · Output: text
Free trialFrom $19/moAPITeams
83%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity11/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
14
Customer support teams drowning in tickets might find Hugo worth testing
Input: text, documents · Output: text
Free planFrom $5/mo
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity6/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
15
ChatNode builds AI customer service agents that handle support queries and execute actions through API calls
Input: text, documents, web pages · Output: apps
Free trialFrom $35/moAPITeams
78%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity6/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
AI AgentsChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
16
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Workflow AutomationAI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
17
Babelbeez puts AI voice agents directly on websites to handle customer enquiries, support requests, and sales conversations through speech-to-speech interactions
Input: audio, documents, web pages · Output: audio, apps
Free planAPI
79%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity8/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Voice AssistantsLead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
18
Businesses wanting AI chatbots for customer support can train AssistLoop on their own knowledge base and have it answer customer questions around the clock
Input: text, documents, web pages · Output: apps
Free planFrom $25/moMobile appTeams
78%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity6/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Chatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
19
A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS
Input: text, audio · Output: text, audio, apps
Free trialTeams
75%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity4/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
20
Most AI tools won't pull real-time data from your internal docs
Input: text, audio, documents · Output: text, audio
Free planFrom $99/moAPI
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call CentersLead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
21
Customer service automation takes a conversational turn with Webex AI Agent, a solution that handles inquiries and fulfills customer intents across voice and digital channels without human interven...
Input: text, audio · Output: text, audio
Free planFrom $12/moTeams
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity10/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
22
Respond.io is a customer conversation platform that brings chats, calls and emails into one team inbox.
Input: text · Output: text
Free trialFrom $79/moAPIMobile appTeams
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals5/10
- Feature description similarity6/20
Shared goals 3 of the 5 we tag Hubspot for
Customer SupportMarketingSales
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
23
Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.
Input: text, audio · Output: text, audio
Free trialFrom $19/moAPITeams
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity10/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
24
Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.
Input: text, audio · Output: text, audio
APITeams
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity11/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
25
Front is a customer service platform that brings teams, conversations and AI into one system.
Input: text · Output: text
Free trialFrom $25/moAPIMobile appTeams
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity10/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
26
Zendesk AI Agents is a customer service product that resolves support requests autonomously across messaging, email and voice.
Input: text, audio · Output: text, audio
Free trialFrom $19/moTeams
82%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity10/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
27
Businesses drowning in support tickets or losing leads after hours need Splutter AI
Input: text, audio · Output: audio, apps
Free planFrom $6.99/moAPI
78%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity7/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call CentersChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
28
A customer service manager at an online fashion retailer watches their team handle 500+ daily inquiries about sizing, returns, and order status while cart abandonment sits at 45%
Input: text, audio · Output: text, audio
Free planFrom $49/moMobile app
77%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity5/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Call CentersChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
29
Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.
Input: text · Output: text
Free trialFrom $10/moAPITeams
80%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity8/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
30
Support tickets piling up at your growing SaaS company
Input: text, documents, web pages · Output: apps
Free planFrom $49/moAPI
75%Strong alternative
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Hubspot's other goals2/10
- Feature description similarity3/20
Shared goals 1 of the 5 we tag Hubspot for
Customer Support
Also tagged for
Lead GenerationChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
Can it really replace Hubspot for handling customer support? Vote on each alternative — no account needed. Votes gently reorder the list; they never change the match score.
Missing an alternative for handling customer support? Suggest it
At a glance: top Hubspot alternatives for Customer Support
| Tool | Match | Input | Output | Pricing | Free plan | Rating | Category |
|---|---|---|---|---|---|---|---|
| Tidio | 82% | text | text, apps | From $24.17/mo | Yes | — | AI Customer Service |
| Astra by Wati | 79% | text, audio, documents | apps | From $79/mo | Yes | — | AI Customer Service |
| Chatbase | 78% | text, documents, web pages | text, apps | From $40/mo | Yes | — | AI Customer Service |
| Watermelon | 79% | text, documents, web pages | text, apps | Freemium | Yes | — | AI Customer Service |
| Voiceflow | 78% | text, documents | apps | Freemium | Yes | — | AI Customer Service |
| GPT Trainer | 79% | text, documents | apps | From $150/mo | Yes | — | AI Customer Service |
Frequently asked
What is the best Hubspot alternative for handling customer support?
Tidio (82% match) is the closest alternative to Hubspot for handling customer support: AI customer service for e-commerce. Astra by Wati (79% match) and Chatbase (78% match) come next.
Is there a free alternative to Hubspot for handling customer support?
Yes. 21 of the 30 ranked alternatives have a free plan or free tier, including Tidio, Astra by Wati, Chatbase.
How is the match percentage calculated?
It measures how much of Hubspot's job a tool can take over for handling customer support: shared core category, how many of the same use cases it covers and how similar its feature set is. Popularity and ratings never change the percentage; they only break ties in the order. Lists are recomputed nightly and reviewed by editors for the most-visited tools.
How this list is ranked
The match score measures how much of Hubspot's job each tool can take over when the goal is handling customer support: shared core category, how many of the same use cases it covers, and how similar its feature set is. Popularity and ratings do not change the score; they only break ties in the order.
Lists are recomputed nightly from the live catalog and reviewed by our editors for the most-visited tools. Sponsored placements are marked and sit outside the ranking.