Business & Marketing

Chatbase

Train chatbots on your content

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Visit chatbase.co

Chatbase lets you build AI customer support agents for free to start. The free plan includes 50 message credits monthly and 400 KB of training data per agent. Your agents get deleted after two weeks of inactivity though.

Unlike ChatGPT's general chat abilities, Chatbase creates purpose-built support agents that actually solve customer problems. You train them on your business data. You configure specific actions they can perform. Want your agent to update a subscription? Change a shipping address? It connects to your existing tools and handles it.

Customer success managers dealing with repetitive support tickets find this useful. Picture an e-commerce agent that checks order status in Shopify. Processes refunds through Stripe. Escalates complex issues to human agents with detailed context. No coding required.

Chatbase syncs with real-time data from CRMs and order management systems. Your agents stay current with inventory levels, customer information, and order statuses. Smart escalation routes conversations to humans when needed.

Paid plans start at $32 monthly for the Hobby tier — 1,500 message credits. Standard costs $120 monthly for 10,000 credits. Pro jumps to $400 monthly with 40,000 credits. You can integrate with Zendesk. Salesforce. WhatsApp. Dozens of other tools through Make, Zapier, or direct API connections.

Chatbase lets you compare different AI models and experiment with configurations to optimize performance. Analytics show how well your agents handle queries and where improvements might help.

Frequently asked

7 questions

How much training data can I upload to Chatbase on the free plan?

You get 400 KB of training data per agent on the free plan. That's perfect for basic stuff -- FAQs, product guides, simple docs. Anything bigger though? You'll need to upgrade. Oh, and heads up: your agents disappear after two weeks if you don't use them.

Can Chatbase agents actually perform actions like processing refunds or updating orders?

Absolutely! They can hook into your existing tools and do real work. Your agent could check Shopify orders, handle Stripe refunds, or update CRM records. The best part? No coding required -- just set up the integrations through their interface.

What's the difference between Chatbase's Standard and Pro plans?

Standard runs $120/month for 10,000 message credits. Pro's $400/month with 40,000 credits. Same features across both plans (real-time syncing, tool integrations, all that). Really just comes down to how many messages you need.

How does Chatbase keep agent data current with my business systems?

It syncs in real-time with your CRMs and order systems. So your agents always have the latest inventory, customer info, order statuses -- whatever they need. You don't have to manually update anything.

Which AI models can I use with Chatbase and can I switch between them?

You can test different AI models and compare how they perform. Switch between them whenever you want to optimize your agent's responses. It's all about finding what works best for your specific situation.

What happens when a Chatbase agent can't handle a customer query?

Smart escalation kicks in -- it automatically sends complex conversations to human agents. The human gets full context too (what the customer wanted, what the bot tried). Customers don't have to repeat themselves, which is huge.

Can I integrate Chatbase with tools like Zendesk or WhatsApp?

Yep! Works with Zendesk, Salesforce, WhatsApp, plus tons of other tools. You can connect through Make, Zapier, or direct API -- depends on your setup and how technical you want to get.