Business & Marketing

Tidio

AI customer service for e-commerce

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You get a seven-day free trial to test Tidio's AI-powered customer service platform. No credit card required upfront. After that, the Starter plan runs $24.17 monthly for 100 conversations.

Tidio's Lyro AI agent handles routine inquiries while maintaining your brand voice. It won't fabricate answers or promise things it can't deliver since it only pulls from verified data sources. When a customer asks about their order status, Lyro Smart Actions can automatically fetch and update that information without involving your support team.

A growing e-commerce manager drowning in repetitive customer queries would find Tidio's automation useful. Tidio can handle up to 67% of conversations automatically — which explains their claimed 67% resolution rate.

Live chat integrates with ticketing when human agents need to step in. Flows let you create proactive automations for lead capture. Operating hours management ensures customers know when to expect responses.

The conversation limits feel restrictive though. Growth plans start at $49.17 for 250 conversations. Then it jumps to $749 monthly for the Plus tier. Those billable conversation caps add up quickly if your support volume grows.

Tidio connects with Zendesk and Salesforce. Plus other systems through OpenAPI. Over 300,000 customers use it with a 4.7 rating across 1,769+ reviews. It positions itself as trustworthy AI that won't damage customer relationships like other agents that overpromise.

Frequently asked

6 questions

How many conversations can Tidio's Lyro AI actually handle without human help?

Tidio says their AI resolves up to 67% of customer conversations automatically. Here's why it works -- Lyro only uses verified data sources. It won't make stuff up when it doesn't know something. When the AI can't help anymore, it hands off to human agents through the live chat system.

What happens when I hit Tidio's conversation limits on the cheaper plans?

The Starter plan caps you at 100 conversations for $24.17 monthly. After that, you'll need to upgrade. Growth plan gives you 250 conversations for $49.17 -- but then there's a huge jump to $749 monthly for Plus tier. Those conversation limits can get expensive real fast if your support volume grows.

Can Tidio's Smart Actions actually update order information automatically?

Yes, Lyro Smart Actions can fetch and update order status info without your support team. When customers ask about their orders, the AI pulls real data and gives accurate updates. It's one of the key features that helps hit their 67% automation rate.

Does Tidio integrate with my existing help desk software?

Tidio connects directly with Zendesk and Salesforce for popular help desk setups. They've got OpenAPI integration for other systems too. This lets you keep your existing workflows while adding Tidio's AI chat on top.

How does Tidio prevent its AI from making promises it can't keep?

Lyro only pulls info from your verified data sources. It won't make up answers when it doesn't know something. This prevents the AI from overpromising or giving customers wrong information that could damage relationships. When it can't help, it routes to human agents instead of guessing.

Can I set up proactive messages with Tidio to capture leads before people ask questions?

Yes, Tidio's Flows feature lets you create automated sequences for proactive lead capture. You can trigger messages based on visitor behavior, page visits, or time spent on your site. The operating hours management also makes sure customers know when to expect responses from your team.