AI tools for customer support automation

A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS

AI customer service for e-commerce

Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.

NiCE Cognigy, usually called Cognigy, is an enterprise conversational AI platform that deploys generative and agentic AI agents for customer service across voice, chat and messaging channels.

Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon

You can build AI assistants that handle customer conversations across WhatsApp, Instagram, web chat, email, and SMS from one system

A customer service rep at a mid-sized online furniture store answers the same shipping questions fifty times per day while trying to handle complex returns cases

Triviat is a customer-conversation service that deploys AI agents across text and voice.

Customer support teams drowning in tickets might find Hugo worth testing

Autonomous AI voice agents for your customer service – 24/7, multilingual and GDPR

A subscription box company gets 300 emails every Monday asking when orders ship

Customer service automation takes a conversational turn with Webex AI Agent, a solution that handles inquiries and fulfills customer intents across voice and digital channels without human interven...

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.

Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.

Zendesk AI Agents is a customer service product that resolves support requests autonomously across messaging, email and voice.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours

BlandAI gives you voice AI for phone calls at massive scale—without routing through OpenAI or Anthropic

PolyAI is an enterprise voice AI company whose Agentic Dialog Platform builds, runs and refines dialog agents for customer conversations.

Kore.ai is an enterprise agentic AI platform that helps large organizations build and run AI agents for customer service and employee support.

Mava is a customer support platform built for teams that talk to their users in community channels as much as in email.

Enterprise sales teams can't manually handle thousands of customer interactions across multiple channels