Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox. Email, chat, SMS, WhatsApp, Instagram and Facebook conversations arrive together with live Shopify order and customer data beside each ticket. The AI Agent answers pre-sale and post-sale questions using a brand's own tone and policies, and escalates to a human when needed. Helpdesk plans are priced by ticket volume rather than per agent, starting at $10 per month for 50 tickets, with the AI Agent added from $30 per month and billed when it resolves a conversation.
Shopify merchants and other online brands with rising support volume are the target, from small stores on the Starter plan to high-volume retailers on Advanced with dedicated support. Support leads gain a single place to route, assign and manage tickets, and AI coaching offers agents real-time tips. Marketing and revenue teams benefit from attribution reporting that shows how much sales the support team generates. More than 17,000 brands use it, and the company says it powers customer conversations for 40 percent of Shopify brands. Custom plans cover teams above 5,000 conversations per month.
Agents cancel an order, apply a discount or upsell a product directly inside a conversation, without leaving the ticket. The AI Agent handles repetitive questions about shipping, returns and order status, and recommends products to shoppers at the right moment to lift average order value. A brand can connect channels, migrate its data and aim for 50 percent automation within 50 days through the onboarding program. Integrations with Klaviyo, Recharge and Yotpo keep subscription, email and review data in the same view, and over 300 integrations are available in total.
