AI tools for Customer Experience Managers

Design conversations visually

Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.

PolyAI is an enterprise voice AI company whose Agentic Dialog Platform builds, runs and refines dialog agents for customer conversations.

Kore.ai is an enterprise agentic AI platform that helps large organizations build and run AI agents for customer service and employee support.

NiCE Cognigy, usually called Cognigy, is an enterprise conversational AI platform that deploys generative and agentic AI agents for customer service across voice, chat and messaging channels.

Enterpret is a customer intelligence platform that connects support, sales and market signals into structured context that teams and AI workflows can use.

Businesses struggling with traditional keyword-based search can deploy AI Findr, a conversational AI system that transforms how customers discover products and information

Parloa is an AI agent management platform for enterprise customer experience.

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Yellow.ai is an enterprise platform for building AI agents that handle customer and employee conversations.

Thematic is a customer intelligence layer for enterprise CX teams.

Unwrap is a customer intelligence platform that turns scattered feedback into structured, prioritized insights.

Zendesk AI Agents is a customer service product that resolves support requests autonomously across messaging, email and voice.

Chattermill is an AI-native voice of customer and feedback analysis platform.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS

Train chatbots on your content

Build AI chatbots for business

Dovetail is a customer intelligence platform that gathers feedback from calls, interviews, support tickets, surveys and app reviews into one workspace.

Chatbots that convert visitors

Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon

Regal is a voice AI agent platform that helps businesses build, improve and manage AI agents that speak with customers on the phone.