Dovetail is a customer intelligence platform that gathers feedback from calls, interviews, support tickets, surveys and app reviews into one workspace. Projects transcribes recordings and surfaces highlights and patterns, Chat gives traceable answers in plain language, and Dashboards track sentiment, volume and themes. Agents watch for changes on a schedule or trigger, Docs drafts PRDs and reports from evidence, and Digital Twins act as evidence-based models of customers you can question. A Free plan includes one channel and one project; Enterprise pricing is custom.
Dovetail serves user researchers, product managers, designers, sales teams and customer experience groups who need to make sense of large amounts of qualitative data. Individual researchers can start on the Free plan to analyze calls, documents and surveys in a single project. Larger organizations standardize across teams with unlimited projects, global tags, templates and enterprise controls such as SSO, scoped access and audit logs. Regulated industries benefit from SOC 2 Type II and ISO 27001 certification, PII redaction and data residency in the US, Europe or Australia. Customers quoted include Itaú Unibanco and Breville.
A research team can upload interview recordings, let Dovetail transcribe them and pull out clips and themes for a readout. A product manager can ask which issues drive complaints across tickets and reviews, then turn the answer into a PRD or executive summary. A sales lead can rehearse a pitch with a Sales Expert Twin built from real customer conversations. Support and success teams can set agents to monitor feedback channels and propose next steps, while anyone in the organization can query Dovetail data from Slack or Teams. Forrester research is cited for roughly 30 hours saved weekly per user.
