You build AI agents through visual flows that connect to real code. Voiceflow creates voice agents for phone calls. Chat agents for websites. No need to write everything from scratch. The visual editor shows conversation paths — a code editor handles the complex stuff.
Product managers at SaaS companies build customer support agents that actually resolve tickets instead of just collecting information. You can integrate knowledge sources. Set up guardrails for regulated industries. Voiceflow supports multiple LLM models with fallback options when one fails.
Credits run your agents. The starter plan gives you 100 credits monthly with basic LLM access and one concurrent voice call. Pro jumps to 10,000+ credits for $60 monthly. Business costs $150 with 30,000+ credits and unlimited agents.
You'll hit knowledge source limits on lower tiers — 50 sources free, up to 10,000 on paid plans. Concurrent voice calls stay restricted unless you upgrade. The credit system means usage spikes could pause your agents unexpectedly.
One retail company used Voiceflow to handle 90 product lines through voice agents, converting 80% of leads while cutting support costs by $425,000 in three months. Visual flows help teams collaborate on agent design while APIs connect to existing CRM systems and analytics tools like Segment. Voice agents sound remarkably human during actual phone conversations.
