Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software. Its Customer Experience Automation product lets teams compose and deploy specialized AI agents that carry out tasks end to end, while a live AI assistant supports human agents with next-best-action prompts, knowledge answers and automatic wrap-up summaries. Autopilot handles voice or digital conversations, and Navigator routes customers using natural conversation. Plans are priced per user per month, from $85 for Digital Essentials to $225 for Industry Experience Clouds.
Talkdesk is built for contact center leaders, customer experience teams and operations managers at mid-size and large organizations. Banks, insurers, healthcare providers, retailers, travel companies, utilities and service businesses are the industries it targets with pre-trained agents. Smaller companies in the United States and Canada can start with Talkdesk Express, which includes 25 licenses and $100 in free credit for businesses under 50 employees.
Typical use cases include order status and tracking, appointment confirmation and directions, proactive travel disruption notices, and card status and authorization checks, all handled by AI agents. Contact centers use the live assistant to shorten resolution times and translate conversations, and workforce management with screen recording and performance management supports distributed teams. Customers cite a 40% containment rate in the first week, a 5.3% drop in abandonment and an 89% service level improvement. Talkdesk says AI agents can be added on top of any contact center, third-party system or on-premises setup, so existing investments stay in place. Agents can be reused and coordinated across the customer journey, which helps teams scale automation one task at a time.
