ElevenLabs Conversational AI, now branded ElevenAgents, lets teams build, test and deploy voice and chat agents that handle customer conversations. Agents are configured with a voice, language, knowledge base, system prompt and workflows, then deployed across phone, web, WhatsApp, SMS and email while keeping context between channels. Guardrails, automated simulations and tests validate behavior before launch, and built-in analytics track resolution rate, CSAT and language usage. Agents speak in 70+ languages with low latency, and APIs and SDKs are available for developers.
ElevenAgents targets customer support leaders, sales operations teams and contact centers that want to automate routine conversations. Developers can embed agents into new products through the APIs and SDKs, and startups can apply for a grant that provides 12 months free. Enterprises with strict compliance needs get SOC 2 Type II, ISO 27001, HIPAA support, PCI DSS Level 1, regional data residency and a zero retention mode. Businesses such as Klarna, Deutsche Telekom and Meesho have published case studies on resolution time and multilingual support.
Support teams use agents to resolve inbound questions end to end, from order status and tracking to account support, escalating only the cases that need a human. Sales teams qualify leads, recover abandoned carts and run outbound calls at scale. Operations teams automate appointment scheduling, reminders, collections and invoice management. A telecom might deploy a network-integrated call assistant, while a retailer connects Shopify and Zendesk so the agent can look up orders during a call. Prebuilt workflow templates and agent clones such as a front desk or triage agent speed up setup.
