Five9 is a cloud contact center software provider that combines omnichannel customer engagement with AI. Agents handle voice, chat, email, SMS and social messaging from one desktop, while AI adds summaries, live transcription, insights, agent assist and knowledge suggestions. Five9 sells five bundles: Digital at $119 per seat per month for digital channels only, Core at $159 per seat per month for all channels with essential AI, and Plus, Pro and Enterprise priced by quote with advanced AI and workforce engagement management.
Contact center directors, customer experience leaders, operations managers and IT teams at mid-size and large companies are the intended buyers. Five9 serves more than 3,000 customers worldwide and has been named a leader in the Gartner Magic Quadrant for CCaaS. Companies that want to mix capabilities can pick a CRM or unified communications adapter and add workforce engagement options such as quality management, workforce management and analytics. Case studies span banking, aviation and healthcare.
Case studies show how Five9 is used in practice. Alaska Airlines scaled omnichannel support and equipped remote agents with AI-powered agent assist. Central Bank handled routine requests with AI agents reaching 80 percent intent recognition accuracy, leaving live agents more time for personal service. Exact Sciences cut patient scheduling time by 60 percent, and SumUp saw 50 percent fewer calls after adding voice and AI agents with automated workflows for self-service. Typical deployments combine a blended inbound and outbound desktop, a dialer, recording and geo redundancy, backed by round-the-clock support.
