You can build AI assistants that handle customer conversations across WhatsApp, Instagram, web chat, email, and SMS from one system. Invent trains these assistants on your own data so they answer questions accurately about your products, services, or policies. Think customer service automation that pulls from your knowledge base rather than generic responses.
The standout feature is persistent memory. Every customer interaction gets remembered. Your assistant recognizes returning customers and recalls their previous conversations, preferences, and purchase history. That's useful for sales follow-ups or support cases that span multiple touchdowns.
The unified inbox consolidates messages from all channels. You're not juggling separate apps for Instagram DMs, WhatsApp chats, and email tickets. Everything appears in one feed. When the AI can't handle something, live agent handoff transfers the conversation to a human team member who sees the full context.
Voice agents let customers talk instead of type. Still waitlist only though. Same story with broadcasts and audience segmentation—both marked as coming soon. You'll eventually send targeted campaigns to customer segments, but those features are not live yet. That's a gap if you need marketing automation now.
Invent connects to 120+ tools through one-click integrations. Agencies get sub-organizations to manage multiple client accounts under one roof. White label options remove Invent branding, and custom domains keep everything on your brand. But you'll need the Business plan for those.
How does pricing actually work? The free tier gives you 100 messages monthly, 100 MB knowledge storage, two assistants, three channels, and room for five team members. After those free messages, you pay $0.001 per message. That's a tenth of a cent. Email broadcasts cost the same. SMS runs $0.001, WhatsApp broadcasts cost $0.004. You use your own providers for broadcasts to maintain your sender reputation and phone numbers.
Business plan costs $29 monthly and includes $29 in usage credits. You get 2 GB storage, 50 assistants, 50 channels, 50 team members, and space for 100,000 contacts. API access opens here. So does the ability to remove powered-by branding and add custom domains. The plan supports 100 sub-organizations for agencies managing multiple clients.
Free tier limits bite hard if you scale. Only 1,000 contacts. Just two assistants. Three channels max. You'll outgrow it quickly with real customer volume. And several advertised features simply aren't available yet. Voice agents remain in waitlist purgatory. Broadcasts and segmentation say "coming soon" but no timeline.
Over 500 businesses use this service. The multilingual support handles conversations in multiple languages automatically. Self-learning capabilities mean the AI improves as it handles more conversations. Security covers data both in transit and at rest.
Best fit for businesses handling high-volume customer service across multiple channels. Real estate agents answering property questions. Marketing agencies managing client communications. E-commerce stores handling order inquiries 24/7. The pay-per-message model keeps costs predictable when you're starting out.
The memory feature separates this from basic chatbots. Combined with the unified inbox, you get continuity across channels. But the missing broadcast features limit marketing use cases right now. And voice agents being waitlist only means you can't go fully hands-free yet. Works well if you need multi-channel support automation today. Less compelling if you need the complete marketing automation suite immediately.
