Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription. The inbox collects conversations from in-app chat, Slack, Discord and email, while the Fibi AI agent resolves customer issues automatically. Workflows handle SLAs, trial extensions and discounts. A free plan covers one seat, and paid plans run $29, $59 and $99 per seat per month billed yearly, plus $0.49 per AI resolution.
Support teams at software companies use the inbox and AI agent to cut ticket volume. Product managers collect and prioritize feedback in a portal where users vote on ideas, with AI prioritization connecting requests to customer data. Go-to-market teams see each account's requests, tickets and data in one place to manage renewals and close deals. Startups gain from a startup program offering 86 percent off Featurebase Plus, and larger organizations can use multi-brand workspaces, SSO and custom admin roles.
A typical setup has customers asking questions in the app, with AI search answers in the help center deflecting simple ones and Fibi resolving others. Remaining tickets reach agents through the shared inbox, with internal notes, snooze and round-robin assignment. Feature requests go to the feedback hub, where upvotes inform a public roadmap, and shipped items notify requesters automatically. Release notes are published to a branded changelog page with custom domain, in-app widgets and segmented announcements. The help center uses a Notion-like editor and supports multiple brands and over 40 languages, and integrations include Salesforce and HubSpot.
