Mava is a customer support platform built for teams that talk to their users in community channels as much as in email. It connects Discord, Telegram, Slack, email and a website chat widget to a single shared inbox, so every conversation becomes a trackable ticket with a status, custom views and automations. An AI assistant trained on your existing knowledge base answers repetitive questions in public channels and private tickets, then hands the conversation to a person when needed. Built-in analytics report response times, AI resolution rates, ticket volume and satisfaction. A free plan covers 30 support requests a month on one seat, and paid workspace plans run from $39 to $599 a month.
The audience is support leads, community managers and founders at crypto projects, gaming studios, SaaS startups and other companies whose customers already live on Discord or Telegram. Solo operators can start on the free plan to set up a first inbox, while small teams on the Founder and Growth plans get more seats, larger AI training libraries and longer analytics history. Larger operations that need multi-lingual AI replies, an SDK, webhooks and a custom email domain move to Scale, and high-volume projects use Enterprise with rule-based automations and priority support. Teams moving away from simple ticket bots for Discord will recognize the workflow.
Typical use cases include turning a Discord help channel into organized tickets so nothing gets lost, letting the AI answer common onboarding questions in public channels to cut repeat requests, and adding a branded web chat to a marketing site to capture visitor questions. A community team can review AI resolution rates each week to see which topics still need new documentation. Companies that support users across Telegram and Slack at once can route everything into one queue, assign owners, and report on response times from a single dashboard.
