Triviat is a customer-conversation service that deploys AI agents across text and voice. Its text agents answer chats, emails, WhatsApp, SMS and social media messages, while its voice agents take inbound and outbound calls in more than 85 languages. Agents can qualify leads, answer FAQs and order-status questions, book appointments and call back after missed calls, and they hand complex cases to human staff. The Triviat team handles setup, onboarding and integration.
It targets small and mid-sized service businesses and larger customer-facing teams: restaurants, retail and e-commerce shops, hotels, dental clinics, beauty salons, optical shops, car service centers, gaming, transport, IT and software firms, and financial services. Support managers wanting round-the-clock coverage and sales teams that lose leads through unanswered calls are the core audience. Because the team configures the system, owners without technical staff can adopt it, and companies in other industries can ask for a tailored build.
A dental clinic can let an AI agent answer calls, book appointments and send reminders by SMS. A retailer can handle order-status questions on live chat and WhatsApp without adding support staff. A restaurant can recover missed calls through automatic callbacks and follow-ups. A sales team can have inbound enquiries qualified and routed to the right person. A hotel can reply to guests in their own language across email and messaging apps. In each case the agent passes sensitive or complicated conversations to a human, and over 5000 integrations connect it to existing systems.
