Respond.io is a customer conversation platform that brings chats, calls and emails into one team inbox. It unifies channels such as WhatsApp, TikTok, Instagram and Facebook, adds AI Agents that answer enquiries and qualify leads, and syncs profiles with CRMs. Calls through WhatsApp Business Calling, Messenger and VoIP sit in the same thread as messages. Starter costs $79 per month and Growth costs $159 per month, with prices rising by monthly active contacts, and a free 7-day trial requires no credit card.
B2C businesses that sell and support over messaging apps are the target, including retail, education, healthcare, professional services, automotive and travel companies. Sales teams use lead routing and appointment booking, support teams use the shared inbox and conversational support, and marketers use broadcasts, promotions and renewal reminders. Small teams can begin on Starter, while growth-oriented teams add workflows, campaign tracking and automation. More than 10,000 brands use it, and it reports 99.999% uptime for companies that cannot afford dropped conversations.
A clinic lets AI Agents handle appointment booking and routes complex cases to staff, as Doctor Heal did to speed bookings by 62%. A travel agency captures leads from ads and answers over WhatsApp, then switches to a VoIP call and confirms by email. A retailer runs broadcasts about promotions, sends renewal reminders and collects CSAT or NPS surveys inside the chat. Auto dealers and franchise operations route inquiries across many branches, and analytics show which ads, agents and channels bring the most revenue. Teams work from the mobile app when away from a desk.
