Tiledesk is an open-source, no-code platform for building AI chatbots and agents that automate conversations and connect live agents when a person is needed. A visual designer builds conversation flows, a knowledge base feeds the agent with documents and external data, and finished agents publish to web chat, WhatsApp, voice and other channels. A 14-day free trial requires no credit card. Beyond support, a second mode handles batch automation: post data to an API endpoint, run an LLM prompt chain, and send results back or trigger new workflows.
Tiledesk fits customer support leads, operations teams, e-commerce managers and developers who want to automate conversations without writing much code. Because the software is open source, technical teams can inspect and extend it, and the vendor offers custom agents for companies that want one built for them. Human-in-the-loop controls and an AI assistant for human agents suit support desks that want automation alongside people. Multi-agent setups and visual prompt chains help engineers break complicated logic into manageable pieces.
Common deployments include a WhatsApp support agent that answers delayed-order questions at any hour, an appointment assistant that checks availability in Google or Outlook calendars, books slots and sends reminders, and an e-commerce assistant that syncs a Shopify catalog and shows product carousels in chat. Email workflows read incoming messages, build answers from historical threads and ticket them automatically. Knowledge teams use the self-learning feature, which captures key information from conversations and adds it to the knowledge base so answers improve over time. Operations teams use API-driven automations for data analysis and content generation.
