Best Botpress Alternatives for Customer Support
30 AI tools that can replace Botpress for handling customer support, ranked by how closely they match. The percentage is a match score, not a popularity score.
Replacing: Botpress — Build AI chatbots for businessInput: text, documents · Output: apps
1
Design conversations visually
Design conversation flows visually; API access and a free tier
Input: text, documents · Output: apps
Free planAPI
88%Strong alternative · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 3 of the 3 we tag Botpress for
Customer SupportAI AgentsChatbots
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
2
Train chatbots on your content
Trains a chatbot on your own content, with an API
Input: text, documents, web pages · Output: text, apps
Free planFrom $40/moAPI
78%Strong alternative · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Sales
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
3
Build AI agents that actually talk to customers without writing code
No-code AI agents for customer conversations, with CRM and webhook links; from $150
Input: text, documents · Output: apps
Free planFrom $150/moAPITeams
78%Strong alternative · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 3 of the 3 we tag Botpress for
Customer SupportAI AgentsChatbots
Also tagged for
Call CentersLead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
4
Chatbots that convert visitors
Conversion-minded chatbots meant to turn visitors into leads; free tier
Input: text · Output: apps
Free planFrom $499/mo
74%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
5
Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.
Agentic customer service software where AI agents resolve inquiries and take action; has an API
Input: text, audio · Output: text, audio
APITeams
74%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
6
Repetitive questions drowning your support team
Answers repetitive support questions for your team; free tier and trial
Input: text, documents, web pages · Output: apps
Free planFrom $124/mo
72%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
7
Astra by Wati lets teams build, customize and deploy AI agents for customer support, lead qualification and user engagement.
Support and lead-qualification agents; Calendly and CRM connections
Input: text, audio, documents · Output: apps
Free planFrom $79/mo
70%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
8
You can build AI assistants that handle customer conversations across WhatsApp, Instagram, web chat, email, and SMS from one system
Input: text, audio, documents, web pages · Output: text, apps
Free planFrom $29/moAPITeams
70%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
9
Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon
Input: text, documents, web pages · Output: text, apps
Free planAPITeams
70%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
10
Conversational landing pages
Conversational landing pages and chatbots for lead capture; API, from $32
Input: text · Output: apps
Free planFrom $32/moAPI
64%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
11
A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS
Support-ticket automation that plugs into Zendesk, Salesforce and HubSpot; free trial
Input: text, audio · Output: text, audio, apps
Free trialTeams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity9/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
12
AI customer service for e-commerce
E-commerce-oriented customer service with chatbot and sales tools; free tier
Input: text · Output: text, apps
Free planFrom $24.17/mo
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Sales
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
13
Customer support teams drowning in tickets might find Hugo worth testing
Input: text, documents · Output: text
Free planFrom $5/mo
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity9/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
14
BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention
Input: text · Output: text
Free trialFrom $58.5/moAPITeams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity8/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
15
Most AI tools won't pull real-time data from your internal docs
Input: text, audio, documents · Output: text, audio
Free planFrom $99/moAPI
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity8/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Call CentersLead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
16
ChatNode builds AI customer service agents that handle support queries and execute actions through API calls
Support agents that take actions through API calls; Stripe, Slack and Calendly connected
Input: text, documents, web pages · Output: apps
Free trialFrom $35/moAPITeams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals10/10
- Feature description similarity8/20
Capped below the editor-ranked picks above it.
Shared goals 3 of the 3 we tag Botpress for
Customer SupportAI AgentsChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
17
Support tickets piling up at your growing SaaS company
Aimed at growing SaaS teams with piling support tickets; API, from $49
Input: text, documents, web pages · Output: apps
Free planFrom $49/moAPI
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity9/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
18
Businesses wanting AI chatbots for customer support can train AssistLoop on their own knowledge base and have it answer customer questions around the clock
Input: text, documents, web pages · Output: apps
Free planFrom $25/moMobile appTeams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
19
The free plan caps you at 100 messages monthly
Input: text · Output: text, apps
Free planFrom $19.99/moAPI
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity8/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
20
Support teams buried in repetitive questions need automation without keeping a developer on standby
Input: text · Output: apps
Free trialFrom $27/moAPI
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
21
A customer service manager at an online fashion retailer watches their team handle 500+ daily inquiries about sizing, returns, and order status while cart abandonment sits at 45%
Input: text, audio · Output: text, audio
Free planFrom $49/moMobile app
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
22
Babelbeez puts AI voice agents directly on websites to handle customer enquiries, support requests, and sales conversations through speech-to-speech interactions
Input: audio, documents, web pages · Output: audio, apps
Free planAPI
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Voice AssistantsLead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
23
Businesses drowning in support tickets or losing leads after hours need Splutter AI
Input: text, audio · Output: audio, apps
Free planFrom $6.99/moAPI
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
24
Triviat is a customer-conversation service that deploys AI agents across text and voice.
Input: text, audio · Output: text, audio
Free planFrom $85/mo
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Call CentersSales
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
25
It's a Chrome extension that sits on top of platforms like Zendesk, Intercom, Gorgias, and Gmail
Input: text · Output: text
Free planBrowser extension
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Smart Replies
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
26
ChatBotKit deploys your bot to WhatsApp and lets you spin up a custom agent with file-based task management and branded widgets
Input: text, documents, web pages · Output: apps
Free planFrom $25/mo
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Offers Customer Support as a secondary capability42/70
- Shares Botpress's other goals8/10
- Feature description similarity11/20
Capped below the editor-ranked picks above it.
Shared goals 3 of the 3 we tag Botpress for
Customer SupportAI AgentsChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
27
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Offers Customer Support as a secondary capability42/70
- Shares Botpress's other goals8/10
- Feature description similarity11/20
Capped below the editor-ranked picks above it.
Shared goals 3 of the 3 we tag Botpress for
Customer SupportAI AgentsChatbots
Also tagged for
Workflow Automation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
28
Kapa is a knowledge retrieval API for AI agents.
Input: text, documents, web pages · Output: text
Free planAPITeams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Also tagged for
Software Development
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
29
SiteGPT builds a customer support chatbot trained on your own content.
Input: documents, web pages · Output: apps
Free trialFrom $39/moAPIMobile appTeams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals7/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Botpress for
Customer SupportChatbots
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
30
Parloa is an AI agent management platform for enterprise customer experience.
Input: text, audio · Output: text, audio, apps
Teams
63%Partial replacement — covers the main need with gaps · same core category as Botpress
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Botpress's other goals5/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Botpress for
Customer Support
Also tagged for
Call Centers
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
Can it really replace Botpress for handling customer support? Vote on each alternative — no account needed. Votes gently reorder the list; they never change the match score.
Missing an alternative for handling customer support? Suggest it
At a glance: top Botpress alternatives for Customer Support
| Tool | Match | Input | Output | Pricing | Free plan | Rating | Category |
|---|---|---|---|---|---|---|---|
| Voiceflow | 88% | text, documents | apps | Freemium | Yes | — | AI Customer Service |
| Chatbase | 78% | text, documents, web pages | text, apps | From $40/mo | Yes | — | AI Customer Service |
| GPT Trainer | 78% | text, documents | apps | From $150/mo | Yes | — | AI Customer Service |
| Tars | 74% | text | apps | From $499/mo | Yes | — | AI Customer Service |
| Ada | 74% | text, audio | text, audio | — | No | — | AI Customer Service |
| Wonderchat | 72% | text, documents, web pages | apps | From $124/mo | Yes | — | AI Customer Service |
Frequently asked
What is the best Botpress alternative for handling customer support?
Voiceflow (88% match) is the closest alternative to Botpress for handling customer support: Design conversations visually. Chatbase (78% match) and GPT Trainer (78% match) come next.
Is there a free alternative to Botpress for handling customer support?
Yes. 23 of the 30 ranked alternatives have a free plan or free tier, including Voiceflow, Chatbase, GPT Trainer.
How is the match percentage calculated?
It measures how much of Botpress's job a tool can take over for handling customer support: shared core category, how many of the same use cases it covers and how similar its feature set is. Popularity and ratings never change the percentage; they only break ties in the order. Lists are recomputed nightly and reviewed by editors for the most-visited tools.
How this list is ranked
The match score measures how much of Botpress's job each tool can take over when the goal is handling customer support: shared core category, how many of the same use cases it covers, and how similar its feature set is. Popularity and ratings do not change the score; they only break ties in the order.
Lists are recomputed nightly from the live catalog and reviewed by our editors for the most-visited tools. Sponsored placements are marked and sit outside the ranking.