Zight captures what is on a screen and turns it into a video recording, a screenshot, a GIF or an AI-written guide that can be shared through a secure link. Its Request Video feature sends a link that lets anyone record back, with their screen, camera and browser console logs attached to a ticket and no account needed. AI smart actions produce summaries, chapters and step-by-step documentation, and a meeting recorder returns notes and action items. A free Share plan exists, Create costs $9.95 per month and Collaborate $12 per user per month, both billed annually.
Zight serves customer support agents, QA and engineering teams, customer success managers, trainers and operations leads who spend the day explaining things. Solo creators on the Create plan get unlimited recording time for onboarding and documentation, while growing teams on Collaborate add branding, SOC 2 Type II compliance and more Video Requests. Larger organizations on Scale gain SSO, SCIM, a HIPAA agreement with a BAA, custom data retention and S3 storage. Customers quoted include a software developer, a school technology director and customer care leads.
Support teams drop a request link into a Zendesk or Intercom ticket and get back a recording with console logs and browser details, so nobody has to ask for reproduction steps. Developers attach short videos to GitHub pull requests and bug reports, and one customer says documenting a bug dropped from 5 to 10 minutes to about 30 seconds. Trainers record a walkthrough once and let Zight generate an SOP with chapters. Managers record calls and share notes, and recordings plus transcripts and logs are readable by AI tools over MCP.
