Loom is a screen recorder and async video messaging app. You record your screen and camera with the Chrome extension, the desktop app or the mobile app, then share a link or embed the video where your team works. An editor trims and stitches clips and adds text, arrows, box overlays and custom backgrounds. Viewers can react with emojis, comments, tasks and calls to action, and transcripts and captions are available in more than 50 languages.
Teams that work across time zones get the most from it. Sales reps record personalized outreach, engineers add visual context to code and bug reports, support agents troubleshoot over video, and designers collect feedback on work in progress. Managers and trainers record walkthroughs instead of scheduling meetings. Larger organizations can use the Enterprise tier, which offers SSO, SCIM, custom data retention policies and privacy settings. Loom reports use by over 22 million people across 400,000 companies, and a design lead at MetaLab credits it with helping a distributed company share ideas.
A new workflow records a quick walkthrough of a bug and lets AI turn it into a populated Jira work item, capturing device, browser and operating system details, console errors and network activity. Loom AI workflows can also turn a recording into a written document for SOPs and tickets. Other common uses include onboarding videos, product demos sent to prospects, status updates replacing a standing meeting, and customer replies that show the fix on screen. Videos can be shared through Google Workspace and Slack, among hundreds of integrations, and viewer insights show who watched.
