Document360 is knowledge base software for publishing product documentation, help centers, SOPs, user manuals and API docs. Authors write in a collaborative editor, while readers get AI-powered search that answers questions from the articles and cites each source. An AI chatbot turns docs, tickets, files and FAQs into instant answers, and an AI writing agent drafts articles from videos and uploaded files inside the editor. An MCP server connects the knowledge base to external AI assistants.
Support leaders, technical writers, product managers and engineers are the core audience. Customer education and support teams use it to cut repeat tickets, while documentation owners at SaaS companies, IT consultancies, financial services firms, healthcare providers, schools, manufacturers and retailers use it to keep a single source of truth. It fits mid-size and enterprise teams that need SSO, SCIM, role-based access, audit logs and IP restrictions, and its review workflow suits companies with several editors and approvers.
Typical use cases include an external help center that deflects support tickets, an internal knowledge base for employee onboarding, step-by-step SOP libraries, and developer-facing API documentation. Teams moving from Confluence, Zendesk, Microsoft Word, SharePoint or Google Docs can import existing content instead of rewriting it. Analytics show which articles get traffic and where readers drop off, localization supports multilingual portals, and scheduled publishing, templates and category management keep large libraries organized. Customer stories on the vendor's pages cite results such as a 30% traffic increase to a documentation site and a 15% reduction in support tickets.
