Best Dialogflow Alternatives for Customer Support
30 AI tools that can replace Dialogflow for handling customer support, ranked by how closely they match. The percentage is a match score, not a popularity score.
Replacing: Dialogflow — Google's conversational AIInput: text, audio · Output: apps
1
85%Strong alternative
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
AI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
2
Design conversations visually
Visual conversation designer with free tier, trial, API
Input: text, documents · Output: apps
Free planAPI
85%Strong alternative
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 3 of the 3 we tag Dialogflow for
ChatbotsCall CentersCustomer Support
Also tagged for
AI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
3
Amazon Lex is a managed AWS service for adding conversational interfaces to applications through voice and text.
Amazon's managed conversational service for voice and text, connects to Amazon Connect
Input: text, audio · Output: apps
API
80%Strong alternative · same core category as Dialogflow
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 3 of the 3 we tag Dialogflow for
ChatbotsCall CentersCustomer Support
Also tagged for
Voice Assistants
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
4
Kore.ai is an enterprise agentic AI platform that helps large organizations build and run AI agents for customer service and employee support.
Input: text, audio · Output: apps
80%Strong alternative
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
Call CentersCustomer Support
Also tagged for
AI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
5
72%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
Sales
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
6
Train chatbots on your content
Input: text, documents, web pages · Output: text, apps
Free planFrom $40/moAPI
72%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
Sales
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
7
A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS
Input: text, audio · Output: text, audio, apps
Free trialTeams
72%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
Call CentersCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
8
70%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
9
Build AI agents that actually talk to customers without writing code
Input: text, documents · Output: apps
Free planFrom $150/moAPITeams
70%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 3 of the 3 we tag Dialogflow for
ChatbotsCall CentersCustomer Support
Also tagged for
Lead GenerationAI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
10
ChatNode builds AI customer service agents that handle support queries and execute actions through API calls
Input: text, documents, web pages · Output: apps
Free trialFrom $35/moAPITeams
68%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
AI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
11
Astra by Wati lets teams build, customize and deploy AI agents for customer support, lead qualification and user engagement.
Input: text, audio, documents · Output: apps
Free planFrom $79/mo
66%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
Call CentersCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
12
Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon
Input: text, documents, web pages · Output: text, apps
Free planAPITeams
66%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
13
You can build AI assistants that handle customer conversations across WhatsApp, Instagram, web chat, email, and SMS from one system
Input: text, audio, documents, web pages · Output: text, apps
Free planFrom $29/moAPITeams
64%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
14
Most AI tools won't pull real-time data from your internal docs
Input: text, audio, documents · Output: text, audio
Free planFrom $99/moAPI
62%Partial replacement — covers the main need with gaps
00
How the score adds up
Score set by our editors after reviewing both products; the overlap below is what they weighed.
Shared goals 2 of the 3 we tag Dialogflow for
Call CentersCustomer Support
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
15
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
Input: text · Output: text
Free planFrom $25/moMobile appTeams
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity5/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
16
Repetitive questions drowning your support team
Input: text, documents, web pages · Output: apps
Free planFrom $124/mo
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals6/10
- Feature description similarity3/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
17
Customer support teams drowning in tickets might find Hugo worth testing
Input: text, documents · Output: text
Free planFrom $5/mo
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity4/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
18
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Also tagged for
Workflow AutomationAI Agents
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
19
BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention
Input: text · Output: text
Free trialFrom $58.5/moAPITeams
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity4/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
20
Support tickets piling up at your growing SaaS company
Input: text, documents, web pages · Output: apps
Free planFrom $49/moAPI
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals6/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Also tagged for
Lead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
21
Businesses wanting AI chatbots for customer support can train AssistLoop on their own knowledge base and have it answer customer questions around the clock
Input: text, documents, web pages · Output: apps
Free planFrom $25/moMobile appTeams
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals6/10
- Feature description similarity6/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
22
The free plan caps you at 100 messages monthly
Input: text · Output: text, apps
Free planFrom $19.99/moAPI
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity5/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
23
Support teams buried in repetitive questions need automation without keeping a developer on standby
Input: text · Output: apps
Free trialFrom $27/moAPI
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals6/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Dialogflow for
ChatbotsCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
24
A customer service manager at an online fashion retailer watches their team handle 500+ daily inquiries about sizing, returns, and order status while cart abandonment sits at 45%
Input: text, audio · Output: text, audio
Free planFrom $49/moMobile app
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals8/10
- Feature description similarity5/20
Capped below the editor-ranked picks above it.
Shared goals 3 of the 3 we tag Dialogflow for
ChatbotsCall CentersCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
25
Babelbeez puts AI voice agents directly on websites to handle customer enquiries, support requests, and sales conversations through speech-to-speech interactions
Input: audio, documents, web pages · Output: audio, apps
Free planAPI
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity8/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Also tagged for
Voice AssistantsLead Generation
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
26
Businesses drowning in support tickets or losing leads after hours need Splutter AI
Input: text, audio · Output: audio, apps
Free planFrom $6.99/moAPI
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals8/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 3 of the 3 we tag Dialogflow for
ChatbotsCall CentersCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
27
Triviat is a customer-conversation service that deploys AI agents across text and voice.
Input: text, audio · Output: text, audio
Free planFrom $85/mo
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals6/10
- Feature description similarity7/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Dialogflow for
Call CentersCustomer Support
Also tagged for
Sales
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
28
It's a Chrome extension that sits on top of platforms like Zendesk, Intercom, Gorgias, and Gmail
Input: text · Output: text
Free planBrowser extension
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals3/10
- Feature description similarity5/20
Capped below the editor-ranked picks above it.
Shared goals 1 of the 3 we tag Dialogflow for
Customer Support
Also tagged for
Smart Replies
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
29
NiCE Cognigy, usually called Cognigy, is an enterprise conversational AI platform that deploys generative and agentic AI agents for customer service across voice, chat and messaging channels.
Input: text, audio · Output: text, audio, apps
Teams
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals8/10
- Feature description similarity8/20
Capped below the editor-ranked picks above it.
Shared goals 3 of the 3 we tag Dialogflow for
ChatbotsCall CentersCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
30
Parloa is an AI agent management platform for enterprise customer experience.
Input: text, audio · Output: text, audio, apps
Teams
61%Partial replacement — covers the main need with gaps
00
How the score adds up
- Built for Customer Support (its core category)70/70
- Shares Dialogflow's other goals6/10
- Feature description similarity5/20
Capped below the editor-ranked picks above it.
Shared goals 2 of the 3 we tag Dialogflow for
Call CentersCustomer Support
Goal tags are curated and capped, not a full feature audit — a missing tag is not a missing feature.
Can it really replace Dialogflow for handling customer support? Vote on each alternative — no account needed. Votes gently reorder the list; they never change the match score.
Missing an alternative for handling customer support? Suggest it
At a glance: top Dialogflow alternatives for Customer Support
| Tool | Match | Input | Output | Pricing | Free plan | Rating | Category |
|---|---|---|---|---|---|---|---|
| Botpress | 85% | text, documents | apps | Freemium | Yes | — | AI Customer Service |
| Voiceflow | 85% | text, documents | apps | Freemium | Yes | — | AI Customer Service |
| Amazon Lex | 80% | text, audio | apps | Paid | No | — | AI Chatbot |
| Kore.ai | 80% | text, audio | apps | — | No | — | AI Agent |
| Tidio | 72% | text | text, apps | From $24.17/mo | Yes | — | AI Customer Service |
| Chatbase | 72% | text, documents, web pages | text, apps | From $40/mo | Yes | — | AI Customer Service |
Frequently asked
What is the best Dialogflow alternative for handling customer support?
Botpress (85% match) is the closest alternative to Dialogflow for handling customer support: Build AI chatbots for business. Voiceflow (85% match) and Amazon Lex (80% match) come next.
Is there a free alternative to Dialogflow for handling customer support?
Yes. 22 of the 30 ranked alternatives have a free plan or free tier, including Botpress, Voiceflow, Tidio.
How is the match percentage calculated?
It measures how much of Dialogflow's job a tool can take over for handling customer support: shared core category, how many of the same use cases it covers and how similar its feature set is. Popularity and ratings never change the percentage; they only break ties in the order. Lists are recomputed nightly and reviewed by editors for the most-visited tools.
How this list is ranked
The match score measures how much of Dialogflow's job each tool can take over when the goal is handling customer support: shared core category, how many of the same use cases it covers, and how similar its feature set is. Popularity and ratings do not change the score; they only break ties in the order.
Lists are recomputed nightly from the live catalog and reviewed by our editors for the most-visited tools. Sponsored placements are marked and sit outside the ranking.