Gmelius is an AI-powered inbox for Gmail that combines shared inboxes with AI agents. Its assistants sort and classify email, draft replies, schedule meetings and follow up, while agents take actions in connected apps such as updating a CRM record or sending a document. A memory layer called Meli keeps client, process and policy context so agents act with judgment, and every action is logged and reversible. Plans run $19 per user per month for Meli, $25 for Growth and $40 for Pro, billed yearly, with a 7-day free trial.
The product serves teams that live in email: logistics and freight operations, patient and care coordination, property management, agencies and customer-facing groups. Individual professionals can take the Meli plan as a personal executive assistant. Teams on Growth get unlimited shared inboxes, labels, auto-assignment and SLA analytics, and Pro adds AI dispatching, CRM integrations, webhooks and custom permissions. Enterprises of 50 or more users can request bespoke assistants, custom integrations and user provisioning. Operations leaders appreciate that agents escalate with full reasoning when confidence is low.
A freight team receives status requests at a shared ops address; an agent grounds the question in client history, checks the transport system, replies with the delayed ETA and closes the thread. A care coordination group triages referrals and scheduling emails, and a property operator routes resident requests to the right person. Support teams assign conversations round-robin, set response-time SLA rules and track analytics on busy days. Sales groups log conversations to the CRM without retyping them. Staff inboxes are also backed up along with Gmail and Drive data on higher plans.
