Freshdesk vs Suppa vs Featurebase

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Suppa
Competitor 2
Featurebase
Competitor 3
Suggested competitors for Freshdesk: Zendesk AI Agents93% Front91% Zendesk AI91% Gorgias89% Help Scout87% Yellow87% Ada87% Fin87%
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3 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Suppa
suppa.ai
Support teams buried in repetitive questions need automation without keeping a developer on standby
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Competitor Featurebase
featurebase.app
Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.
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Traffic estimated monthly website traffic
Monthly visits
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1.8Kvisits/mo
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MoM change
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▲ 1,085.8%
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6-month growth
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Global rank web
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Avg. last 3 months
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634
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Bounce rate lower is better
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45%
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Pages / visit
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1.0
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Visit duration
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—
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Traffic sources
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● Search 41% · ● Direct 39%
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FreshdeskSuppaFeaturebase
04388771.3K1.8KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8K1001K10KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8KNov '25DecJan '26MarAug
Pricing
Model
Paid
Free Trial
Freemium
Starting price
$19per month
$27per month
$29per month · free tier available
Free tier
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Free trial
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API access
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Plans
Growth $19/moPro $55/moEnterprise $89/mo
Starter $27/moPro $57/moBusiness $137/mo
Free FreeGrowth $29/moProfessional $59/moEnterprise $99/mo
Capabilities input → output
Input
Text
Text
Text
Output
Text
Apps
Text
Skill level
Intermediate
Intermediate
Beginner-friendly
Categories
Business & MarketingAI Customer Service
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service
Business & MarketingAI Customer Service
Tasks what each tool can do · 1 shared · core   partial
Tasks covered
6
8
12
Customer support
Customer support automation
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Agents
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Chatbots
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User feedback
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Changelogs
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Chatbot building
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Chatbot integration
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Customer feedback analysis
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Customer service emails
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Customer support chatbot
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Feedback widgets
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No-code
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On WhatsApp telegram
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Product roadmaps
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User feedback analysis
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Customer experience
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Customer service optimization
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Customer support on Slack
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Sales chatbots
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Support
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Workflows
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
Saves
0
0
0
Reviews
0
0
0
Prompts
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.