Freshdesk vs Help Scout vs Chaindesk vs Suppa

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Help Scout
Competitor 2
Chaindesk
Competitor 3
Suppa
Compare
4 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Chaindesk
chaindesk.ai
Support tickets piling up at your growing SaaS company
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Competitor Suppa
suppa.ai
Support teams buried in repetitive questions need automation without keeping a developer on standby
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Traffic estimated monthly website traffic
Monthly visits
—
276Kvisits/mo
7.4Kvisits/mo
1.8Kvisits/mo
MoM change
—
▲ 22.2%
▲ 2,272.0%
▲ 1,085.8%
6-month growth
—
+6.7%
—
—
Global rank web
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#201,658
—
—
Avg. last 3 months
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239.2K
2.6K
634
Bounce rate lower is better
—
55%
0%
45%
Pages / visit
—
1.7
—
1.0
Visit duration
—
53s
—
—
Traffic sources
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● Direct 89% · ● Referral 8%
—
● Search 41% · ● Direct 39%
FreshdeskHelp ScoutChaindeskSuppa
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KChaindesk · 766Chaindesk · 639Chaindesk · 496Chaindesk · 311Chaindesk · 7.4KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8K1001K10K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KChaindesk · 766Chaindesk · 639Chaindesk · 496Chaindesk · 311Chaindesk · 7.4KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8KNov '25DecJan '26FebMarAprMayJunJulAug
Pricing
Model
Paid
Freemium
Freemium
Free Trial
Starting price
$19per month
$25per month · free tier available
$49per month · free tier available
$27per month
Free tier
–
–
Free trial
–
–
API access
–
Plans
Growth $19/moPro $55/moEnterprise $89/mo
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Free FreeGrowth $49/moPro $99/moEnterprise $499/mo
Starter $27/moPro $57/moBusiness $137/mo
Capabilities input → output
Input
Text
Text
DocumentsTextWeb pages
Text
Output
Text
Text
Apps
Apps
Skill level
Intermediate
Intermediate
Intermediate
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service+1 more
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service
Tasks what each tool can do · 1 shared · core   partial
Tasks covered
6
9
7
8
Customer support
Chatbots
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Customer support chatbot
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Chatbot building
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–
Customer support automation
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–
Customer service emails
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–
WhatsApp customer engagement
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–
Agents
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–
–
Chatbot integration
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–
–
FAQ chatbot
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–
–
Help desk
–
–
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No-code
–
–
–
On WhatsApp telegram
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–
–
Website to chatbot
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–
–
Customer experience
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–
–
Customer service optimization
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–
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Knowledge bases
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–
–
Lead generation
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–
–
Sales chatbots
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–
–
Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
–
–
–
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.