Freshdesk vs Help Scout vs Suppa

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Help Scout
Competitor 2
Suppa
Competitor 3
Suggested competitors for Freshdesk: Zendesk AI Agents93% Zendesk AI91% Front91% Gorgias89% Featurebase87% Fin87% Yellow87% Ada87%
Compare
3 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
Remove
Competitor Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
Make main Remove
Competitor Suppa
suppa.ai
Support teams buried in repetitive questions need automation without keeping a developer on standby
Make main Remove
Traffic estimated monthly website traffic
Monthly visits
—
276Kvisits/mo
1.8Kvisits/mo
MoM change
—
▲ 22.2%
▲ 1,085.8%
6-month growth
—
+6.7%
—
Global rank web
—
#201,658
—
Avg. last 3 months
—
239.2K
634
Bounce rate lower is better
—
55%
45%
Pages / visit
—
1.7
1.0
Visit duration
—
53s
—
Traffic sources
—
● Direct 89% · ● Referral 8%
● Search 41% · ● Direct 39%
FreshdeskHelp ScoutSuppa
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8K1001K10K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8KNov '25DecJan '26FebMarAprMayJunJulAug
Pricing
Model
Paid
Freemium
Free Trial
Starting price
$19per month
$25per month · free tier available
$27per month
Free tier
–
–
Free trial
–
API access
–
Plans
Growth $19/moPro $55/moEnterprise $89/mo
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Starter $27/moPro $57/moBusiness $137/mo
Capabilities input → output
Input
Text
Text
Text
Output
Text
Text
Apps
Skill level
Intermediate
Intermediate
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service
Tasks what each tool can do · 1 shared · core   partial
Tasks covered
6
9
8
Customer support
Chatbots
–
Customer support automation
–
Customer support chatbot
–
Customer service emails
–
Agents
–
–
Chatbot building
–
–
Chatbot integration
–
–
FAQ chatbot
–
–
Help desk
–
–
No-code
–
–
On WhatsApp telegram
–
–
Customer experience
–
–
Customer service optimization
–
–
Knowledge bases
–
–
Sales chatbots
–
–
WhatsApp customer engagement
–
–
Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
Saves
0
0
0
Reviews
0
0
0
Prompts
0
0
0
Verified listing
–
–
–

Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.