Freshdesk vs Featurebase vs Devplan vs Decagon

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Featurebase
Competitor 2
Devplan
Competitor 3
Decagon
Compare
4 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Featurebase
featurebase.app
Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.
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Competitor Devplan
devplan.com
Product development often stalls between the initial spark of an idea and the structured execution needed to build it
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Competitor Decagon
decagon.ai
Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.
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Traffic estimated monthly website traffic
Monthly visits
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5Kvisits/mo
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MoM change
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▼ 20.2%
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6-month growth
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+131.4%
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Global rank web
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#3,650,414
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Avg. last 3 months
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5.1K
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Bounce rate lower is better
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43%
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Pages / visit
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1.8
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Visit duration
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12s
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Traffic sources
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FreshdeskFeaturebaseDevplanDecagon
03K6K9K12KDevplan · 2.2KDevplan · 12KDevplan · 2.2KDevplan · 3.8KDevplan · 6.3KDevplan · 5K1K10K100KDevplan · 2.2KDevplan · 12KDevplan · 2.2KDevplan · 3.8KDevplan · 6.3KDevplan · 5KFeb '26MarAprMayJunJul
Pricing
Model
Paid
Freemium
Freemium
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Starting price
$19per month
$29per month · free tier available
$100per month · free tier available
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Free tier
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Free trial
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API access
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Plans
Growth $19/moPro $55/moEnterprise $89/mo
Free FreeGrowth $29/moProfessional $59/moEnterprise $99/mo
Free FreeTeam $100/moEnterprise Custom
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Capabilities input → output
Input
Text
Text
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AudioText
Output
Text
Text
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AudioText
Skill level
Intermediate
Beginner-friendly
Intermediate
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingDevelopment & CodeProductivity & OfficeAI Coding Assistant+2 more
Business & MarketingAI Call CenterAI Customer Service
Tasks what each tool can do · 0 shared · core   partial
Tasks covered
6
12
8
10
Customer support
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Customer support automation
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Agents
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Customer feedback analysis
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Product management
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Product management assistant
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Project specifications
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User feedback
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Call center automation
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Changelogs
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Chatbots
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Customer analysis
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Customer service emails
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Feedback widgets
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Product roadmaps
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Project planning
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User feedback analysis
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Voice agents
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Agent creation
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Agile product management
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Call agents
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Customer experience
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Customer service optimization
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Customer support on Slack
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Jira tickets
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Product development
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Project management
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Support
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Workflows
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
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▲ 1
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Saves
0
0
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Reviews
0
0
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Prompts
0
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Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.