Ferndesk vs Document360 vs Tiledesk vs Help Scout

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Ferndesk
vs
Competitor 1
Document360
Competitor 2
Tiledesk
Competitor 3
Help Scout
Compare
4 tools · best value per row highlighted
Your tool Ferndesk
ferndesk.com
Documentation becomes outdated the moment you publish it
Remove
Competitor Document360
document360.com
Document360 is knowledge base software for publishing product documentation, help centers, SOPs, user manuals and API docs.
Make main Remove
Competitor Tiledesk
tiledesk.com
Tiledesk is an open-source, no-code platform for building AI chatbots and agents that automate conversations and connect live agents when a person is needed.
Make main Remove
Competitor Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
Make main Remove
Traffic estimated monthly website traffic
Monthly visits
41.5Kvisits/mo
—
—
276Kvisits/mo
MoM change
▼ 16.5%
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—
▲ 22.2%
6-month growth
-1.1%
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+6.7%
Global rank web
#752,176
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#201,658
Avg. last 3 months
46.5K
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239.2K
Bounce rate lower is better
38%
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—
55%
Pages / visit
2.2
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—
1.7
Visit duration
26s
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—
53s
Traffic sources
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● Direct 89% · ● Referral 8%
FerndeskDocument360TiledeskHelp Scout
074K147.9K221.9K295.8KFerndesk · 17KFerndesk · 40.9KFerndesk · 42KFerndesk · 46.5KFerndesk · 50.8KFerndesk · 48.4KFerndesk · 49.7KFerndesk · 41.5KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276K10K100K1MFerndesk · 17KFerndesk · 40.9KFerndesk · 42KFerndesk · 46.5KFerndesk · 50.8KFerndesk · 48.4KFerndesk · 49.7KFerndesk · 41.5KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KDec '25Jan '26FebMarAprMayJunJul
Pricing
Model
Free Trial
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Free Trial
Freemium
Starting price
$39per month
—
€124per month
$25per month · free tier available
Free tier
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Free trial
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API access
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Plans
Startup $39/moTeam $99/moEnterprise Custom
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Pro €124/moBusiness €416/moEnterprise Custom
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Capabilities input → output
Input
CodeTextWeb pages
DocumentsTextVideo
DocumentsText
Text
Output
AppsText
AppsText
Apps
Text
Skill level
Intermediate
Intermediate
Intermediate
Intermediate
Categories
Business & MarketingEducation & LearningProductivity & OfficeAI Customer Service+2 more
Business & MarketingEducation & LearningProductivity & OfficeAI Customer Service+2 more
Business & MarketingChatbots & CompanionsDevelopment & CodeProductivity & Office+4 more
Business & MarketingAI Customer Service
Tasks what each tool can do · 2 shared · core   partial
Tasks covered
6
10
14
9
Customer support
Knowledge bases
Chatbots
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Customer support chatbot
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Agents
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Customer service emails
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WhatsApp customer engagement
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Chatbot building
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No-code
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Technical documentation
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API docs
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Agent creation
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Customer support automation
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FAQ chatbot
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Help desk
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MCP
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Self hosted
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Writing documentation
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AI search
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Chatbot integration
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Code documentation
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Knowledge exploration
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SOPs
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SaaS knowledge base
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Shopify chatbots
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Voice agents
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 1
▲ 0
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.