AI tools for Customer Support Managers

Customer support teams drowning in tickets might find Hugo worth testing

AI chatbots will confidently hallucinate answers to customer questions they don't actually know

A support team lead watches her Slack channel fill up with customer questions about a new product feature

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Customer service automation takes a conversational turn with Webex AI Agent, a solution that handles inquiries and fulfills customer intents across voice and digital channels without human interven...

Building conversational AI agents no longer requires deep technical expertise or extensive development time

ElevenLabs Conversational AI, now branded ElevenAgents, lets teams build, test and deploy voice and chat agents that handle customer conversations.

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.

Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.

Document360 is knowledge base software for publishing product documentation, help centers, SOPs, user manuals and API docs.

Agentforce is Salesforce's AI agent platform for building autonomous agents that support customers and employees around the clock.

Unbabel is a language operations platform that combines always-on AI translation with human review when a business needs higher quality.

CustomGPT.ai is a no-code builder that turns a company's own content into a business AI agent.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

Front is a customer service platform that brings teams, conversations and AI into one system.

DocsBot turns a knowledge base into AI agents that answer questions and take action across business tools.

Tiledesk is an open-source, no-code platform for building AI chatbots and agents that automate conversations and connect live agents when a person is needed.

Botsonic is a no-code builder for AI chatbots that learn from your own content.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.

Zendesk AI Agents is a customer service product that resolves support requests autonomously across messaging, email and voice.

Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.

Mava is a customer support platform built for teams that talk to their users in community channels as much as in email.

LiveChat is customer service software built around a live chat widget for websites.