LiveChat is customer service software built around a live chat widget for websites. Agents answer visitors in real time from one inbox, while campaigns start conversations with pre-set messages and product recommendations. Text Intelligence helps with writing, and the in-app assistant offers text enhancement, tag suggestions and chat summaries. Chatbots from ChatBot.com can take routine questions. Plans are priced per person and billed annually: Starter at $19 per month, Team at $49 and Business at $79, with a custom Enterprise tier and a free 14-day trial that needs no credit card.
Ecommerce stores and B2B companies that sell or support customers through their website are the main users. Starter suits a small business with a single agent, Team fits a full-time support group with unlimited users and chat history, and Business is aimed at customer service departments that need staffing prediction, work scheduling and advanced reporting. More than 35,000 companies use it, from bicycle service centers and cake planners to watch makers and lumber suppliers. Sales teams on the floor and support leads who want revenue attribution for chats will both find relevant tools.
A shop owner starts a chat when a visitor lingers on a product page and recommends an item to raise average order value. A support team reviews weekly summaries of the most frequent questions, tracks agent performance and satisfaction, and uses staffing prediction to plan shifts around peak hours. Real estate agents let visitors book property showings through chat. Merchants connect Shopify or BigCommerce stores, and teams add WordPress, Squarespace or Mailchimp from over 200 integrations. Business plans add SMS and Apple Messages for Business, so conversations continue beyond the chat window.
