Front is a customer service platform that brings teams, conversations and AI into one system. It started with collaborative shared inboxes and now covers ticketing, omnichannel messaging, live chat and a knowledge base, with an AI layer for complex requests. Plans are priced per seat per month when billed annually: Starter at $25, Professional at $65 and Enterprise at $105. Starter handles single-channel support, Professional adds omnichannel, SSO and SCIM, and Enterprise includes smart rules, a multilingual knowledge base, custom roles and the AI assistant, QA and CSAT tools.
Support managers and agents use Front when tickets pass between departments and customers should not repeat themselves. Operations leads coordinate workflows from a central AI command center, while inbound sales, customer success and account management teams share context on key clients. Industries named include technology, financial services, logistics, manufacturing, professional services and travel. Startups fit the Starter tier, and companies that want governance and advanced AI choose Enterprise.
Typical scenarios include routing and escalating a high-stakes ticket to the right team, running an inbox across email, SMS, WhatsApp and social channels, and tagging conversations automatically to find common pain points. Front says its AI can resolve up to 70% of requests, including ones other tools escalate, and Smart CSAT infers satisfaction without surveys. Smart QA scores conversations with AI scorecards. One customer quoted by Front reports a 40% productivity gain in member support after switching from Zendesk, and 9,300 or more customers use Front for demanding service work.
