Unbabel is a language operations platform that combines always-on AI translation with human review when a business needs higher quality. Its quality estimation technology scores translations so teams can see where output performs and where to improve. Workflows can be configured for speed, quality and cost by market or content type, and translations adapt to company terminology and tone over time. A customer portal manages language operations, an editor interface supports reviewers, and integrations plug into the apps teams already use.
Unbabel is geared toward customer support organizations, localization managers and global operations teams at companies that serve customers in many languages. Support leaders use it to let agents handle conversations in languages they do not speak, which widens coverage without hiring in every market. Localization teams get cost control by automating where possible and bringing in humans where needed. Customers quoted include Wargaming, Rakuten TV, Kongregate and TuneCore, and it reports ISO 27001 certified processing with encryption and anonymization.
A gaming company can connect Unbabel to Zendesk so agents answer players in their own languages, and an airline group can roll out multilingual support across many carriers. Marketplaces expanding into new territories can translate listings and customer messages at scale. Localization leads can compare machine translation models using quality estimation, route low-scoring content to human editors and track performance in dashboards. Customer results on its materials include 45% staffing growth with no spend increase, a 22.5% CSAT increase, a 25% improvement in first response time and 60% lower operating costs.
