Help Scout vs Devplan vs Featurebase vs Freshdesk

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Help Scout
vs
Competitor 1
Devplan
Competitor 2
Featurebase
Competitor 3
Freshdesk
Compare
4 tools · best value per row highlighted
Your tool Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Devplan
devplan.com
Product development often stalls between the initial spark of an idea and the structured execution needed to build it
Make main Remove
Competitor Featurebase
featurebase.app
Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.
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Competitor Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Traffic estimated monthly website traffic
Monthly visits
276Kvisits/mo
5Kvisits/mo
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—
MoM change
▲ 22.2%
▼ 20.2%
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6-month growth
+6.7%
+131.4%
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Global rank web
#201,658
#3,650,414
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Avg. last 3 months
239.2K
5.1K
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Bounce rate lower is better
55%
43%
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Pages / visit
1.7
1.8
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Visit duration
53s
12s
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Traffic sources
● Direct 89% · ● Referral 8%
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Help ScoutDevplanFeaturebaseFreshdesk
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KDevplan · 2.2KDevplan · 12KDevplan · 2.2KDevplan · 3.8KDevplan · 6.3KDevplan · 5K1K10K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KDevplan · 2.2KDevplan · 12KDevplan · 2.2KDevplan · 3.8KDevplan · 6.3KDevplan · 5KDec '25Jan '26FebMarAprMayJunJul
Pricing
Model
Freemium
Freemium
Freemium
Paid
Starting price
$25per month · free tier available
$100per month · free tier available
$29per month · free tier available
$19per month
Free tier
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Free trial
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API access
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Plans
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Free FreeTeam $100/moEnterprise Custom
Free FreeGrowth $29/moProfessional $59/moEnterprise $99/mo
Growth $19/moPro $55/moEnterprise $89/mo
Capabilities input → output
Input
Text
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Text
Text
Output
Text
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Text
Text
Skill level
Intermediate
Intermediate
Beginner-friendly
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingDevelopment & CodeProductivity & OfficeAI Coding Assistant+2 more
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Tasks what each tool can do · 0 shared · core   partial
Tasks covered
9
8
12
6
Customer support
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Customer support automation
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Agents
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Customer service emails
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Product management
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Product management assistant
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Project specifications
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User feedback
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Changelogs
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Chatbots
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Customer feedback analysis
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Customer support chatbot
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FAQ chatbot
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Feedback widgets
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Help desk
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Product roadmaps
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Project planning
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User feedback analysis
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Agile product management
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Customer experience
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Customer service optimization
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Customer support on Slack
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Jira tickets
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Knowledge bases
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Product development
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Project management
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Support
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WhatsApp customer engagement
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Workflows
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 1
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.