Freshdesk vs Help Scout vs Chaindesk vs Featurebase

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Help Scout
Competitor 2
Chaindesk
Competitor 3
Featurebase
Compare
4 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Chaindesk
chaindesk.ai
Support tickets piling up at your growing SaaS company
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Competitor Featurebase
featurebase.app
Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.
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Traffic estimated monthly website traffic
Monthly visits
—
276Kvisits/mo
7.4Kvisits/mo
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MoM change
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▲ 22.2%
▲ 2,272.0%
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6-month growth
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+6.7%
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Global rank web
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#201,658
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Avg. last 3 months
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239.2K
2.6K
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Bounce rate lower is better
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55%
0%
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Pages / visit
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1.7
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Visit duration
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53s
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Traffic sources
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● Direct 89% · ● Referral 8%
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FreshdeskHelp ScoutChaindeskFeaturebase
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KChaindesk · 766Chaindesk · 639Chaindesk · 496Chaindesk · 311Chaindesk · 7.4K1001K10K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KChaindesk · 766Chaindesk · 639Chaindesk · 496Chaindesk · 311Chaindesk · 7.4KNov '25DecJan '26FebMarAprMayJunJulAug
Pricing
Model
Paid
Freemium
Freemium
Freemium
Starting price
$19per month
$25per month · free tier available
$49per month · free tier available
$29per month · free tier available
Free tier
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Free trial
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–
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API access
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Plans
Growth $19/moPro $55/moEnterprise $89/mo
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Free FreeGrowth $49/moPro $99/moEnterprise $499/mo
Free FreeGrowth $29/moProfessional $59/moEnterprise $99/mo
Capabilities input → output
Input
Text
Text
DocumentsTextWeb pages
Text
Output
Text
Text
Apps
Text
Skill level
Intermediate
Intermediate
Intermediate
Beginner-friendly
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service+1 more
Business & MarketingAI Customer Service
Tasks what each tool can do · 1 shared · core   partial
Tasks covered
6
9
7
12
Customer support
Customer support automation
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Chatbots
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Customer support chatbot
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Agents
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Customer service emails
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WhatsApp customer engagement
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User feedback
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Changelogs
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Chatbot building
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Customer feedback analysis
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FAQ chatbot
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Feedback widgets
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Help desk
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Product roadmaps
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User feedback analysis
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Website to chatbot
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Customer experience
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Customer service optimization
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Customer support on Slack
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Knowledge bases
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Lead generation
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Support
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–
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Workflows
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
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Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.