Freshdesk vs Devplan vs Decagon vs Zendesk AI Agents

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Devplan
Competitor 2
Decagon
Competitor 3
Zendesk AI Agents
Compare
4 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Devplan
devplan.com
Product development often stalls between the initial spark of an idea and the structured execution needed to build it
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Competitor Decagon
decagon.ai
Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.
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Competitor Zendesk AI Agents
zendesk.com
Zendesk AI Agents is a customer service product that resolves support requests autonomously across messaging, email and voice.
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Traffic estimated monthly website traffic
Monthly visits
—
5Kvisits/mo
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—
MoM change
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▼ 20.2%
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6-month growth
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+131.4%
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Global rank web
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#3,650,414
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Avg. last 3 months
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5.1K
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Bounce rate lower is better
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43%
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Pages / visit
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1.8
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Visit duration
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12s
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Traffic sources
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FreshdeskDevplanDecagonZendesk AI Agents
03K6K9K12KDevplan · 2.2KDevplan · 12KDevplan · 2.2KDevplan · 3.8KDevplan · 6.3KDevplan · 5K1K10K100KDevplan · 2.2KDevplan · 12KDevplan · 2.2KDevplan · 3.8KDevplan · 6.3KDevplan · 5KFeb '26MarAprMayJunJul
Pricing
Model
Paid
Freemium
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Free Trial
Starting price
$19per month
$100per month · free tier available
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€19per month
Free tier
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Free trial
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API access
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Plans
Growth $19/moPro $55/moEnterprise $89/mo
Free FreeTeam $100/moEnterprise Custom
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Support Team €19/moSuite Team €55/moSuite Professional €115/moSuite Enterprise + Copilot Custom
Capabilities input → output
Input
Text
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AudioText
AudioText
Output
Text
—
AudioText
AudioText
Skill level
Intermediate
Intermediate
Intermediate
Beginner-friendly
Categories
Business & MarketingAI Customer Service
Business & MarketingDevelopment & CodeProductivity & OfficeAI Coding Assistant+2 more
Business & MarketingAI Call CenterAI Customer Service
Business & MarketingAI Customer Service
Tasks what each tool can do · 0 shared · core   partial
Tasks covered
6
8
10
8
Customer support
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Agents
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Customer support automation
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Customer service emails
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Call center automation
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Voice agents
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Product management
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Product management assistant
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Project specifications
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Chatbots
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Customer analysis
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Customer calls
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Project planning
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Agent creation
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Agile product management
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Call agents
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Customer contact
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Customer experience
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Customer feedback analysis
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Customer service optimization
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Jira tickets
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Product development
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Project management
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 1
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.