Featurebase vs Help Scout vs Decagon vs Gorgias

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Featurebase
vs
Competitor 1
Help Scout
Competitor 2
Decagon
Competitor 3
Gorgias
Compare
4 tools · best value per row highlighted
Your tool Featurebase
featurebase.app
Featurebase is a customer support and feedback platform that brings an omnichannel inbox, an AI support agent, a help center, feedback boards, roadmaps and a changelog into one subscription.
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Competitor Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Decagon
decagon.ai
Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.
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Competitor Gorgias
gorgias.com
Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.
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Traffic estimated monthly website traffic
Monthly visits
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276Kvisits/mo
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MoM change
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▲ 22.2%
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6-month growth
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+6.7%
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Global rank web
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#201,658
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Avg. last 3 months
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239.2K
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Bounce rate lower is better
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55%
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Pages / visit
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1.7
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Visit duration
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53s
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Traffic sources
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● Direct 89% · ● Referral 8%
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FeaturebaseHelp ScoutDecagonGorgias
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KDec '25Jan '26FebMarAprMayJunJul
Pricing
Model
Freemium
Freemium
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Paid
Starting price
$29per month · free tier available
$25per month · free tier available
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$10per month
Free tier
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Free trial
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API access
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Plans
Free FreeGrowth $29/moProfessional $59/moEnterprise $99/mo
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
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Starter $10/moBasic $50/moPro $300/moAdvanced $750/mo+1 more
Capabilities input → output
Input
Text
Text
AudioText
Text
Output
Text
Text
AudioText
Text
Skill level
Beginner-friendly
Intermediate
Intermediate
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingAI Call CenterAI Customer Service
Business & MarketingAI Customer Service
Tasks what each tool can do · 2 shared · core   partial
Tasks covered
12
9
10
8
Customer support
Customer support automation
Agents
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Chatbots
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Customer feedback analysis
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Customer service emails
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WhatsApp customer engagement
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Shopify customer support
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User feedback
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Call center automation
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Changelogs
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Customer analysis
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Customer support chatbot
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FAQ chatbot
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Feedback widgets
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Help desk
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Product roadmaps
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Shopify
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User feedback analysis
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Voice agents
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Agent creation
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Call agents
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Customer support on Slack
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Knowledge bases
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Shopify recommendations
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Support
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Workflows
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
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Saves
0
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Reviews
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Prompts
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Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.