Amazon Connect vs Microsoft Loop vs Five9

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Amazon Connect
vs
Competitor 1
Microsoft Loop
Competitor 2
Five9
Competitor 3
Suggested competitors for Amazon Connect: Cognigy92% PolyAI89% Talkdesk88% Retell AI86% Yellow86% Synthflow86% ElevenLabs Conversational AI86% EchoCall85%
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3 tools · best value per row highlighted
Your tool Amazon Connect
aws.amazon.com
Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.
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Competitor Microsoft Loop
microsoft.com
Microsoft Loop is a collaborative app from Microsoft 365 where teams think, plan and create together on shared pages.
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Competitor Five9
five9.com
Five9 is a cloud contact center software provider that combines omnichannel customer engagement with AI.
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Traffic estimated monthly website traffic
Monthly visits
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MoM change
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6-month growth
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Global rank web
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Avg. last 3 months
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Bounce rate lower is better
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Pages / visit
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Visit duration
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Traffic sources
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Pricing
Model
Paid
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Paid
Starting price
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$119per month
Free tier
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Free trial
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API access
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Plans
Chat $0.010 per messageVoice $0.038 per minuteEmail $0.080 per emailSMS and 3P messaging $0.014 per message
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Digital $119/moCore $159/moPlusPro+1 more
Capabilities input → output
Input
AudioText
Text
AudioText
Output
AppsAudioText
DocumentsText
AudioText
Skill level
Advanced
Beginner-friendly
Intermediate
Categories
Business & MarketingAI Call CenterAI Customer Service
Education & LearningProductivity & OfficeAI Knowledge ManagementAI Project Management
Business & MarketingAI Call CenterAI Customer Service
Tasks what each tool can do · 0 shared · core   partial
Tasks covered
10
6
8
Call center automation
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Customer support
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Call agents
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Customer support automation
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Customer experience
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Team collaboration
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Agents
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Call summaries
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Calls
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Collaborative documents
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Customer calls
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Customer engagement
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Voice agents
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Call center training
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Customer service optimization
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Meeting notes
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Note taking
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Project management
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Team productivity
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Transcription
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
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Upvotes
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Saves
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Reviews
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Prompts
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Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.