Help Scout vs Respond.io vs Freshdesk

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Help Scout
vs
Competitor 1
Respond.io
Competitor 2
Freshdesk
Competitor 3
Suggested competitors for Help Scout: Zendesk AI80% Tidio72% Front72% Fin72% Chaindesk62% Wonderchat60% Watermelon60% Parloa59%
Compare
3 tools · best value per row highlighted
Your tool Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Respond.io
respond.io
Respond.io is a customer conversation platform that brings chats, calls and emails into one team inbox.
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Competitor Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Traffic estimated monthly website traffic
Monthly visits
276Kvisits/mo
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MoM change
▲ 22.2%
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6-month growth
+6.7%
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Global rank web
#201,658
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Avg. last 3 months
239.2K
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Bounce rate lower is better
55%
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Pages / visit
1.7
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Visit duration
53s
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Traffic sources
● Direct 89% · ● Referral 8%
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Help ScoutRespond.ioFreshdesk
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KDec '25Jan '26FebMarAprMayJunJul
Pricing
Model
Freemium
Free Trial
Paid
Starting price
$25per month · free tier available
$79per month
$19per month
Free tier
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Free trial
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API access
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Plans
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Starter $79/moGrowth $159/moAdvanced $279/moEnterprise Custom
Growth $19/moPro $55/moEnterprise $89/mo
Capabilities input → output
Input
Text
Text
Text
Output
Text
Text
Text
Skill level
Intermediate
Intermediate
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer ServiceAI Lead GenerationAI Marketing+1 more
Business & MarketingAI Customer Service
Tasks what each tool can do · 2 shared · core   partial
Tasks covered
9
11
6
Customer support
Customer support automation
Agents
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Customer service emails
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WhatsApp customer engagement
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Chatbots
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Customer engagement
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Customer support chatbot
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FAQ chatbot
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Help desk
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Lead generation
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CRM
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Calls
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Customer contact
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Customer experience
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Customer service optimization
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Knowledge bases
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Lead management
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WhatsApp marketing
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
Saves
0
0
0
Reviews
0
0
0
Prompts
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.