Help Scout vs Freshdesk vs Suppa vs Parloa

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Help Scout
vs
Competitor 1
Freshdesk
Competitor 2
Suppa
Competitor 3
Parloa
Compare
4 tools · best value per row highlighted
Your tool Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Suppa
suppa.ai
Support teams buried in repetitive questions need automation without keeping a developer on standby
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Competitor Parloa
parloa.com
Parloa is an AI agent management platform for enterprise customer experience.
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Traffic estimated monthly website traffic
Monthly visits
276Kvisits/mo
—
1.8Kvisits/mo
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MoM change
▲ 22.2%
—
▲ 1,085.8%
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6-month growth
+6.7%
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—
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Global rank web
#201,658
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—
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Avg. last 3 months
239.2K
—
634
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Bounce rate lower is better
55%
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45%
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Pages / visit
1.7
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1.0
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Visit duration
53s
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—
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Traffic sources
● Direct 89% · ● Referral 8%
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● Search 41% · ● Direct 39%
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Help ScoutFreshdeskSuppaParloa
074K147.9K221.9K295.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8K1001K10K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KSuppa · 552Suppa · 1.7KSuppa · 535Suppa · 148Suppa · 1.8KNov '25DecJan '26FebMarAprMayJunJulAug
Pricing
Model
Freemium
Paid
Free Trial
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Starting price
$25per month · free tier available
$19per month
$27per month
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Free tier
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–
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Free trial
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API access
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Plans
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Growth $19/moPro $55/moEnterprise $89/mo
Starter $27/moPro $57/moBusiness $137/mo
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Capabilities input → output
Input
Text
Text
Text
AudioText
Output
Text
Text
Apps
AppsAudioText
Skill level
Intermediate
Intermediate
Intermediate
Advanced
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service
Business & MarketingAI Call CenterAI Customer Service
Tasks what each tool can do · 1 shared · core   partial
Tasks covered
9
6
8
8
Customer support
Chatbots
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Customer support automation
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Customer support chatbot
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Customer service emails
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Voice agents
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–
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Agent creation
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Agent management
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Agents
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Call agents
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Call center automation
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Chatbot building
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Chatbot integration
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FAQ chatbot
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Help desk
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No-code
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On WhatsApp telegram
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Customer experience
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–
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Customer service optimization
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–
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Knowledge bases
–
–
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Sales chatbots
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WhatsApp customer engagement
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
▲ 1
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.