Help Scout vs Decagon vs Retell AI vs Tidio

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Help Scout
vs
Competitor 1
Decagon
Competitor 2
Retell AI
Competitor 3
Tidio
Compare
4 tools · best value per row highlighted
Your tool Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Decagon
decagon.ai
Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.
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Competitor Retell AI
retellai.com
Retell AI is a voice agent platform for automating phone calls.
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Competitor Tidio
tidio.com
AI customer service for e-commerce
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Traffic estimated monthly website traffic
Monthly visits
276Kvisits/mo
—
—
608.8Kvisits/mo
MoM change
▲ 22.2%
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—
▼ 11.6%
6-month growth
+6.7%
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-15.3%
Global rank web
#201,658
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#55,929
Avg. last 3 months
239.2K
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—
661.5K
Bounce rate lower is better
55%
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34%
Pages / visit
1.7
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—
6.9
Visit duration
53s
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—
6m 57s
Traffic sources
● Direct 89% · ● Referral 8%
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● Direct 88% · ● Referral 9%
Help ScoutDecagonRetell AITidio
0229.2K458.4K687.6K916.8KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KTidio · 793.6KTidio · 903.1KTidio · 916.8KTidio · 701.9KTidio · 718.9KTidio · 746.8KTidio · 736.5KTidio · 687.2KTidio · 688.3KTidio · 608.8K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KTidio · 793.6KTidio · 903.1KTidio · 916.8KTidio · 701.9KTidio · 718.9KTidio · 746.8KTidio · 736.5KTidio · 687.2KTidio · 688.3KTidio · 608.8KNov '25DecJan '26FebMarAprMayJunJulAug
Pricing
Model
Freemium
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Paid
Freemium
Starting price
$25per month · free tier available
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$24.17per month · free tier available
Free tier
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Free trial
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API access
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Plans
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
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Pay as you go CustomEnterprise Custom
Free CustomStarter $24.17/moGrowth $49.17/moPlus $300/mo
Capabilities input → output
Input
Text
AudioText
AudioText
Text
Output
Text
AudioText
AppsAudio
AppsText
Skill level
Intermediate
Intermediate
Intermediate
Beginner-friendly
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Call CenterAI Customer Service
Business & MarketingVoice & SpeechAI Call CenterAI Customer Service+1 more
Business & MarketingChatbots & CompanionsAI ChatbotAI Customer Service+1 more
Tasks what each tool can do · 2 shared · core   partial
Tasks covered
9
10
10
8
Customer support
Customer support automation
Chatbots
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Call center automation
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Customer support chatbot
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Voice agents
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Agents
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Agent creation
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Call agents
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Call answering
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Calls
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Customer analysis
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Customer contact
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FAQ chatbot
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Help desk
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Chatting
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Customer calls
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Customer feedback analysis
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Customer service emails
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Knowledge bases
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SMS marketing
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Sales
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WhatsApp customer engagement
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
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Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.