AI tools for Customer Experience Managers

You've got hundreds of survey responses sitting in a spreadsheet

A customer service manager at an online fashion retailer watches their team handle 500+ daily inquiries about sizing, returns, and order status while cart abandonment sits at 45%

Customers hate filling out surveys

Social Hub.AI is an enterprise platform for growing revenue from existing customers.

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Customer service automation takes a conversational turn with Webex AI Agent, a solution that handles inquiries and fulfills customer intents across voice and digital channels without human interven...

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.

Dovetail is a customer intelligence platform that gathers feedback from calls, interviews, support tickets, surveys and app reviews into one workspace.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

Sanas is a real-time speech AI platform that clears up spoken communication as it happens.

Regal is a voice AI agent platform that helps businesses build, improve and manage AI agents that speak with customers on the phone.

Five9 is a cloud contact center software provider that combines omnichannel customer engagement with AI.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.

SurveyMonkey AI refers to the artificial intelligence features built into SurveyMonkey, the survey software used by businesses.

A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours

BlandAI gives you voice AI for phone calls at massive scale—without routing through OpenAI or Anthropic

Rasa is an agent platform for product teams building customer-facing AI.

Voice-native AI sounds impressive—until you learn most vendors transcribe audio to text first, then analyze

Describe your survey, AI builds it in seconds

A customer service rep at a mid-sized online furniture store answers the same shipping questions fifty times per day while trying to handle complex returns cases

Voice agents that handle actual phone conversations

Grounded in behavioral economics research, Scios functions as a strategic decision intelligence system that models consumer choice behavior to address why customers act, what outcomes different str...

Google's conversational AI

Astra by Wati lets teams build, customize and deploy AI agents for customer support, lead qualification and user engagement.