SurveyMonkey AI refers to the artificial intelligence features built into SurveyMonkey, the survey software used by businesses. Instead of designing every question by hand, users write a prompt in Build with AI and receive a draft survey or form, then refine it. Further AI features help surface insights from collected responses. The models behind them draw on more than 100 billion questions answered, over 84 million data points feeding model training each day and 25 years of data on survey structure and behavior.
Marketing teams use it to test messaging and measure customer satisfaction, while HR and people teams gather employee feedback and gauge how comfortable colleagues are with AI. Researchers and product managers can build questionnaires for product testing, event feedback or course evaluation without starting from a blank page. Customer experience teams track Net Promoter Score over time. Larger organizations can look at SurveyMonkey Enterprise, and a ready-made AI readiness survey template helps teams measure attitudes toward new tools. SurveyMonkey also publishes its own research on AI at work and consumer sentiment.
Typical uses include generating a customer satisfaction survey from a one-line prompt, building an online form for event registration, drafting a quiz or an employee engagement questionnaire, and adapting a template to a specific audience. After responses arrive, AI-supported analysis speeds up the search for patterns. Related calculators for sample size, margin of error and A/B test significance support survey planning, and options such as LaunchPad, Apply and GetFeedback extend the product family for specialized needs. Resources like AI prompt tips and a demo video help new users write better prompts.
