Aircall AI Voice Agent is natural-sounding AI that answers and resolves phone calls, with or without an Aircall phone system. Agents speak 38 languages with custom voices, follow FAQs and caller intake questions, and take actions during or after a call, such as pulling order details from Shopify, processing a Stripe refund, booking a meeting and logging the result in a CRM. Outbound calling is trigger-based, with voicemail detection and branded caller ID. AI Voice Agents start at a $100 monthly minimum, and Essentials phone plans begin at $30 per license per month.
The product is for customer support, sales and operations teams that receive more calls than staff can answer. Small businesses can start with an Essentials license, which bundles 50 AI Voice Agent minutes per month, while growing teams on Professional get AI call summaries, sentiment analysis and smart routing. Support leaders get per-agent dashboards showing autonomous resolution rate, goal completion and transfer rate, with ranked recommendations drawn from real call data. Teams with existing phone systems can add the agents without switching providers.
A retailer might let an agent answer where-is-my-order calls by checking Shopify, issuing a refund through Stripe and texting a confirmation. A clinic or service company can use it to capture caller details and book appointments directly into a calendar. Sales teams trigger outbound calls to follow up on leads, and support teams set escalation paths so complex cases reach a human with context attached. After hours, agents handle FAQs and route urgent calls. Call recordings and AI transcripts help managers review quality and refine the agent's behavior over time.