Freshdesk vs Help Scout vs Fin vs Webex AI Agent

Which one fits you in 2026? Traffic, pricing, input → output, tasks and community side by side.

Your tool
Freshdesk
vs
Competitor 1
Help Scout
Competitor 2
Fin
Competitor 3
Webex AI Agent
Compare
4 tools · best value per row highlighted
Your tool Freshdesk
freshworks.com
Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.
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Competitor Help Scout
helpscout.com
A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours
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Competitor Fin
fin.ai
A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS
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Competitor Webex AI Agent
webex.com
Customer service automation takes a conversational turn with Webex AI Agent, a solution that handles inquiries and fulfills customer intents across voice and digital channels without human interven...
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Traffic estimated monthly website traffic
Monthly visits
—
276Kvisits/mo
650.5Kvisits/mo
—
MoM change
—
▲ 22.2%
▲ 2.1%
—
6-month growth
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+6.7%
+48.6%
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Global rank web
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#201,658
#93,578
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Avg. last 3 months
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239.2K
577.1K
—
Bounce rate lower is better
—
55%
55%
—
Pages / visit
—
1.7
2.0
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Visit duration
—
53s
1m 26s
—
Traffic sources
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● Direct 89% · ● Referral 8%
● Direct 76% · ● Referral 21%
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FreshdeskHelp ScoutFinWebex AI Agent
0162.6K325.3K487.9K650.5KHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KFin · 434.9KFin · 437.9KFin · 414.7KFin · 427.5KFin · 443.7KFin · 637KFin · 650.5K100K1MHelp Scout · 293.3KHelp Scout · 295.8KHelp Scout · 258.7KHelp Scout · 231.1KHelp Scout · 211.2KHelp Scout · 215.7KHelp Scout · 225.9KHelp Scout · 276KFin · 434.9KFin · 437.9KFin · 414.7KFin · 427.5KFin · 443.7KFin · 637KFin · 650.5KDec '25Jan '26FebMarAprMayJunJul
Pricing
Model
Paid
Freemium
Free Trial
Freemium
Starting price
$19per month
$25per month · free tier available
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$12per month · free tier available
Free tier
–
–
Free trial
–
–
API access
–
–
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Plans
Growth $19/moPro $55/moEnterprise $89/mo
Free FreeStandard $25/moPlus $45/moPro $75/mo+1 more
Fin with current helpdesk $0.99/per resolutionFin with Intercom Helpdesk $0.99 per resolution + $29/per helpdesk seat per monthCopilot (add-on) $35/per user per month
Webex Free FreeWebex Meet $144/yrWebex Suite $270/yrWebex Enterprise Contact Sales
Capabilities input → output
Input
Text
Text
AudioText
AudioText
Output
Text
Text
AppsAudioText
AudioText
Skill level
Intermediate
Intermediate
Intermediate
Intermediate
Categories
Business & MarketingAI Customer Service
Business & MarketingAI Customer Service
Business & MarketingAI Call CenterAI Customer Service
Business & MarketingAI Call CenterAI Customer Service
Tasks what each tool can do · 2 shared · core   partial
Tasks covered
6
9
8
8
Customer support
Customer support automation
Chatbots
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Customer service emails
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WhatsApp customer engagement
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Agents
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Customer support chatbot
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Call center automation
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Voice agents
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FAQ chatbot
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–
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Help desk
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–
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Conversation automation
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–
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Customer experience
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–
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Customer service optimization
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–
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Knowledge bases
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–
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Community on aitoolstime
Rating
no ratings yet
no ratings yet
no ratings yet
no ratings yet
Upvotes
▲ 0
▲ 0
▲ 0
▲ 0
Saves
0
0
0
0
Reviews
0
0
0
0
Prompts
0
0
0
0
Verified listing
–
–
–
–

Traffic figures are third-party estimates for the tool's own domain; tools sharing a domain with a bigger product are not counted. Pricing is captured from each tool's site and may lag.