AI tools for Support Engineers

When something breaks in production, Multiplayer

A support team lead watches her Slack channel fill up with customer questions about a new product feature

Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.

New Relic AI is a generative assistant built into the New Relic observability platform that lets people ask questions about their systems in everyday language.

Kapa is a knowledge retrieval API for AI agents.

A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS

Documentation that writes itself from your code

A customer support manager at a 40-person SaaS company watches her team drown in repetitive password reset questions while complex billing issues sit unanswered for hours

Documentation becomes outdated the moment you publish it

Product teams ship docs that fall out of date the moment code changes

Most AI tools won't pull real-time data from your internal docs

It's a Chrome extension that sits on top of platforms like Zendesk, Intercom, Gorgias, and Gmail

Customer support teams drowning in tickets might find Hugo worth testing

incident.io is a software reliability platform that handles on-call, incident response, investigations and status pages in one product.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.