AI tools for customer support automation

Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon

Most AI tools won't pull real-time data from your internal docs

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.

ChatNode builds AI customer service agents that handle support queries and execute actions through API calls

Voice AI agents pick up incoming calls and immediately start conversing with customers like they're talking to a real support rep

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Building conversational AI agents no longer requires deep technical expertise or extensive development time

ElevenLabs Conversational AI, now branded ElevenAgents, lets teams build, test and deploy voice and chat agents that handle customer conversations.

PolyAI is an enterprise voice AI company whose Agentic Dialog Platform builds, runs and refines dialog agents for customer conversations.

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Front is a customer service platform that brings teams, conversations and AI into one system.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.

Yellow.ai is an enterprise platform for building AI agents that handle customer and employee conversations.

Goodcall is a voice AI service that answers business phone calls with a custom AI agent.

Botsonic is a no-code builder for AI chatbots that learn from your own content.

Mava is a customer support platform built for teams that talk to their users in community channels as much as in email.

Synthflow is an enterprise voice AI platform for automating phone calls with AI agents.

Retell AI is a voice agent platform for automating phone calls.

Interakt is a WhatsApp Business platform that brings marketing, support and sales into one workspace.

Respond.io is a customer conversation platform that brings chats, calls and emails into one team inbox.