Interakt is a WhatsApp Business platform that brings marketing, support and sales into one workspace. Teams broadcast messages to thousands of contacts, build no-code chatbots, run a shared inbox for WhatsApp and Instagram, and track leads in a built-in CRM. AI agents answer queries, qualify leads and recommend products, and messages that fail on WhatsApp can fall back to RCS. A 14-day free trial is available without a credit card, and more than 100,000 businesses are listed as users.
Small business owners who run everything themselves can use the AI features as a stand-in for a larger team. Ecommerce and retail brands sync catalogs from Shopify, WooCommerce or Excel and let shoppers browse and pay inside WhatsApp. Customer support managers get a team inbox with assignment, and sales teams get lead capture with owners and statuses set automatically. Marketing managers use broadcasts, click-to-WhatsApp ads and campaign analytics to measure results across industries. Agencies and retailers handling several customer segments can organize leads with statuses and owners, and keep conversations visible to the whole team so no message goes unanswered.
Common workflows include answering routine questions with a drag-and-drop chatbot that handles up to 80% of queries, replying to Instagram DMs, comments and price requests around the clock, and sending approved WhatsApp templates for order updates and promotions. Leads arriving from WhatsApp, API calls, Shopify or manual entry land in one CRM view. Teams that need connectors can choose from more than 60 plug-and-play integrations, and AI-generated forms collect customer details inside the chat so leads move straight into follow-up. Customers who prefer Instagram can reach the same team through the shared inbox, which keeps conversation history in one place.
