SendPulse is a multi-channel marketing automation platform that covers email, web push, SMS and chatbots for Facebook, Instagram, WhatsApp, Telegram, TikTok and Viber. A built-in CRM tracks contacts and deals, automations connect every message and click into one customer journey, and an AI assistant writes campaign copy, builds chatbot flows and handles routine CRM updates. There is a free email plan with 15,000 emails a month, and paid email plans start at 9.60 dollars a month for up to 500 subscribers on annual billing.
Small and mid-size businesses, online stores, course creators and marketing teams are the intended users. A shop owner can recover abandoned carts with SMS and run in-chat sales on Instagram or WhatsApp, a coach can sell an online course built inside SendPulse, and an agency can manage chatbots and email lists from one workspace. Teams that outgrow spreadsheets for tracking deals will value the CRM and its pipelines.
Typical scenarios include capturing leads from pop-ups and ad clicks on messaging apps, nurturing them with automated email campaigns, and sending upsell and back-in-stock updates in chat. Chatbots handle everyday questions around the clock and pass anything off script to a person with the full chat history. NPS widgets help catch churn, and web push re-engages visitors. SendPulse also builds websites, landing pages and online stores without code, and imports from more than 40 tools. The company reports over 200,000 customers, 11 years in business and a 4.6 rating from more than 6,000 reviewers.
