AI tools for Customer Experience Managers

Design conversations visually

PolyAI is an enterprise voice AI company whose Agentic Dialog Platform builds, runs and refines dialog agents for customer conversations.

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Thematic is a customer intelligence layer for enterprise CX teams.

Enterpret is a customer intelligence platform that connects support, sales and market signals into structured context that teams and AI workflows can use.

Yellow.ai is an enterprise platform for building AI agents that handle customer and employee conversations.

Chattermill is an AI-native voice of customer and feedback analysis platform.

Train chatbots on your content

Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon

Most AI tools won't pull real-time data from your internal docs

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.

Dovetail is a customer intelligence platform that gathers feedback from calls, interviews, support tickets, surveys and app reviews into one workspace.

Gorgias is an ecommerce customer support platform that combines a helpdesk with an AI Agent in one inbox.

Freshdesk is customer service software from Freshworks that combines ticketing, a shared inbox, a self-service portal and AI agents.

Rasa is an agent platform for product teams building customer-facing AI.

Voice agents that handle actual phone conversations

Google's conversational AI

ElevenLabs Conversational AI, now branded ElevenAgents, lets teams build, test and deploy voice and chat agents that handle customer conversations.

Respond.io is a customer conversation platform that brings chats, calls and emails into one team inbox.