AI tools for Customer Experience Managers

Design conversations visually

Businesses struggling with traditional keyword-based search can deploy AI Findr, a conversational AI system that transforms how customers discover products and information

Parloa is an AI agent management platform for enterprise customer experience.

PolyAI is an enterprise voice AI company whose Agentic Dialog Platform builds, runs and refines dialog agents for customer conversations.

Talkdesk is a cloud contact center platform that adds AI agents to traditional customer service software.

Ada provides agentic customer experience software: AI customer service agents that resolve inquiries, take actions and keep improving.

NiCE Cognigy, usually called Cognigy, is an enterprise conversational AI platform that deploys generative and agentic AI agents for customer service across voice, chat and messaging channels.

Decagon builds AI agents that handle customer support conversations over chat, voice and email from one shared intelligence layer.

Amazon Connect is AWS's cloud contact center and customer experience service, now centered on agentic AI.

Kore.ai is an enterprise agentic AI platform that helps large organizations build and run AI agents for customer service and employee support.

Yellow.ai is an enterprise platform for building AI agents that handle customer and employee conversations.

Zendesk AI Agents is a customer service product that resolves support requests autonomously across messaging, email and voice.

A customer service manager at an online retailer watches her team drown in 3,000 daily support tickets across email, chat, WhatsApp, and SMS

Train chatbots on your content

Build AI chatbots for business

Chatbots that convert visitors

Businesses looking to automate customer support without sacrificing quality can build AI agents trained specifically on their own data with Watermelon

You can build AI assistants that handle customer conversations across WhatsApp, Instagram, web chat, email, and SMS from one system

Most AI tools won't pull real-time data from your internal docs

A customer service manager at an online fashion retailer watches their team handle 500+ daily inquiries about sizing, returns, and order status while cart abandonment sits at 45%

Social Hub.AI is an enterprise platform for growing revenue from existing customers.

BlueTweak doesn't say who built the natural language processing engine powering its chatbot, which matters when you're trusting AI to handle customer conversations that could make or break retention

Customer service automation takes a conversational turn with Webex AI Agent, a solution that handles inquiries and fulfills customer intents across voice and digital channels without human interven...

Zendesk AI is the artificial intelligence layer of the Zendesk Resolution Platform, aimed at customer service and support operations.